Helpdesk Lead - Drive IT Upgrades & Team Excellence

Region Ten CSB; Charlottesville (VA); On-site; USD 32,000 - 48,000; Full time

Job summary

Region Ten CSB in Charlottesville, VA is seeking a Lead Helpdesk Technician to evaluate, upgrade, and implement the technology infrastructure in coordination with the IT Director and Program Manager.

The candidate must combine analytical skills with project management and deliver excellent customer service to end-users, staff and senior management. Evening and weekend availability may be required in this exempt, full-time role.

Qualifications

• Bachelor's degree in Information Technology or two years IT experience.
• Experience assisting users with computer problems required.
• Leading a team preferred.

Responsibilities

• Evaluate, upgrade, and implement the technology infrastructure.
• Collaborate with IT Director and Program Manager.
• Provide strong customer service and work with senior management and end-users.
• Manage long-term projects to completion.

Skills

Team leadership

Customer service

IT support

Problem solving

Education

Bachelor's degree in Information Technology or equivalent experience

Job description

Region Ten CSB in Charlottesville, VA is seeking a Lead Helpdesk Technician to evaluate, upgrade, and implement the technology infrastructure in coordination with the IT Director and Program Manager.

The candidate must combine analytical skills with project management and deliver excellent customer service to end-users, staff and senior management. Evening and weekend availability may be required in this exempt, full-time role.