HELPDESK TECHNICIAN LEAD, INFORMATION TECHNOLOGY - CHARLOTTESVILLE (FULL TIME)

Region Ten CSB; Charlottesville (VA); On-site; USD 32,000 - 48,000; Full time

Job summary

Region Ten CSB in Charlottesville, VA is seeking a Lead Helpdesk Technician to evaluate, upgrade, and implement the technology infrastructure in coordination with the IT Director and Program Manager.

The candidate must combine analytical skills with project management and deliver excellent customer service to end-users, staff and senior management. Evening and weekend availability may be required in this exempt, full-time role.

Qualifications

• Bachelor's degree in Information Technology or two years IT experience.
• Experience assisting users with computer problems required.
• Leading a team preferred.

Responsibilities

• Evaluate, upgrade, and implement the technology infrastructure.
• Collaborate with IT Director and Program Manager.
• Provide strong customer service and work with senior management and end-users.
• Manage long-term projects to completion.

Skills

Team leadership

Customer service

IT support

Problem solving

Education

Bachelor's degree in Information Technology or equivalent experience

Job description

Req#129

CLASSIFICATION: Lead Helpdesk Technician

General Statement Of Responsibilities

This is a FLSA exempt position. The Helpdesk Lead II is responsible for evaluating, upgrading, and implementing the technology infrastructure at Region Ten in conjunction with the Information Technology Director and Program Manager. The performance of duties requires and determining action based on the analysis of facts and the practical application of current technology methods. The incumbent must combine strong analytical skills and problem-solving abilities with project management skills. The incumbent must display excellent interpersonal skills when meeting the needs of senior management, technical personnel and end-users. A high level of customer service is to be exhibited in all interactions with outside contacts, staff and colleagues. The ability to work independently on long- projects, seeing them to completion, is required.

Please see full job description for list of duties and tasks.

QUALIFICATIONS: Formal training and work experience.

Education

• The incumbent must hold a Bachelor’s degree in Information Technology or similar or two or more years of equivalent experience in IT.

Experience

• Previous experience assisting users with computer problems is required.
• Previous experience leading a team is preferred.

Certification/License

• Technical certifications such as CompTIA A+ or Microsoft Fundamentals is preferred.
• To ensure the safe and efficient operation of the program, a valid Virginia Driver’s License plus an acceptable driving record as issued by the Department of Motor Vehicles are required.
• For business use of a personal car, a certificate of valid personal automobile insurance must be provided.

SALARY: The initial hourly rate is negotiable and based on education/experience.

GRADE: 10, $23.12 - $34.68 hourly

SCHEDULE: Full-time (40 hours/week)

Monday -Friday, 8:30 am to 5:00 pm (Includes a 30-minute lunch break)

• Occasional evenings and weekends

LOCATION: 110 Avon Street, Charlottesville, VA 22903