HELPDESK TECHNICIAN LEAD

Region Ten Community Services Board; Charlottesville (VA); On-site; USD 32,000 - 48,000; Full time

Job summary

Region Ten Community Services Board in Charlottesville, VA seeks a Helpdesk Technician Lead to oversee the IT helpdesk, evaluate and implement infrastructure upgrades, and collaborate with the IT Director and Program Manager on strategic initiatives.

The role requires strong analytical and problem-solving skills, effective communication with senior management and end-users, and the ability to manage long-term projects to completion; occasional evenings may be required.

Qualifications

• Bachelor’s degree in Information Technology or similar, or two+ years of IT experience.
• Experience assisting users with computer problems is required.
• Experience leading a team is preferred.
• Certifications such as CompTIA A+ or Microsoft Fundamentals are preferred.

Responsibilities

• Evaluate, upgrade, and implement technology infrastructure with IT leadership.
• Provide expert helpdesk support to end-users and senior staff.
• Lead projects and ensure completion with strong analytical skills.

Skills

Team leadership

Customer service

Education

Bachelor’s degree in Information Technology or related field

Two or more years of IT experience

Tools

CompTIA A+

Microsoft Fundamentals

Job description

HELPDESK TECHNICIAN LEAD, INFORMATION TECHNOLOGY - CHARLOTTESVILLE (FULL TIME)

Req#129

GENERAL STATEMENT OF RESPONSIBILITIES

This is a FLSA exempt position. The Helpdesk Lead II is responsible for evaluating, upgrading, and implementing the technology infrastructure at Region Ten in conjunction with the Information Technology Director and Program Manager. The performance of duties requires and determining action based on the analysis of facts and the practical application of current technology methods. The incumbent must combine strong analytical skills and problem-solving abilities with project management skills. The incumbent must display excellent interpersonal skills when meeting the needs of senior management, technical personnel and end-users. A high level of customer service is to be exhibited in all interactions with outside contacts, staff and colleagues. The ability to work independently on long- projects, seeing them to completion, is required.

Please see full job description for list of duties and tasks.

QUALIFICATIONS

Formal training and work experience.

EDUCATION

• The incumbent must hold a Bachelor’s degree in Information Technology or similar or two or more years of equivalent experience in IT.

EXPERIENCE

• Previous experience assisting users with computer problems is required.
• Previous experience leading a team is preferred.

CERTIFICATION/LICENSE

• Technical certifications such as CompTIA A+ or Microsoft Fundamentals is preferred.
• To ensure the safe and efficient operation of the program, a valid Virginia Driver’s License plus an acceptable driving record as issued by the Department of Motor Vehicles are required.
• For business use of a personal car, a certificate of valid personal automobile insurance must be provided.

SALARY

The initial hourly rate is negotiable and based on education/experience.

GRADE

10, $23.12 - $34.68 hourly

SCHEDULE

Full-time (40 hours/week)

Monday -Friday, 8:30 am to 5:00 pm (Includes a 30-minute lunch break)

* Occasional evenings and weekends

LOCATION

110 Avon Street, Charlottesville, VA 22903