Helpdesk Coordinator - Facilities FM & Site Support

Kudos Services; Westbrook (ME); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

25 days AL + BH

Life Insurance

Pension Scheme

Employee Assistance Programme

salary sacrifice schemes

gym & retailer discounts

Job summary

Kudos Services is seeking an organised Helpdesk Coordinator to join its Operations team and manage reactive and planned maintenance across contracts.

Reporting to the Helpdesk Supervisor, you will coordinate assignments for in-house engineers and subcontractors using our CAFM system, prioritise requests and maintain accurate records.

This role requires excellent communication, strong organisation and a proactive approach to delivering high quality service in a fast-paced FM environment.

Qualifications

• Experience in a helpdesk, scheduling, coordination or administration role.
• Excellent communication and customer service skills.
• Strong organisational skills and ability to manage multiple priorities.
• Good IT skills, including Microsoft Office applications and experience with CAFM systems.
• Proactive and detail-focused with accurate records and high-quality service.

Responsibilities

• Coordinate, assign and schedule maintenance activities for engineers and subcontractors via CAFM.
• Act as central point of contact for reactive maintenance requests; prioritise and progress in line with SLAs.
• Monitor works in progress and maintain accurate information within the CAFM system.
• Support Operations with scheduling, documentation, POs, quotations and reporting.
• Assist with compliance processes and ensure subcontractor documentation and health and safety standards.

Skills

Helpdesk experience

Customer service

Organisational skills

MS Office

Attention to detail

Tools

CAFM systems

Job description

Kudos Services is seeking an organised Helpdesk Coordinator to join its Operations team and manage reactive and planned maintenance across contracts.

Reporting to the Helpdesk Supervisor, you will coordinate assignments for in-house engineers and subcontractors using our CAFM system, prioritise requests and maintain accurate records.

This role requires excellent communication, strong organisation and a proactive approach to delivering high quality service in a fast-paced FM environment.