Facilities Coordinator

Kudos Services; Westbrook (ME); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

25 days AL + BH

Life Insurance

Pension Scheme

Employee Assistance Programme

salary sacrifice schemes

gym & retailer discounts

Job summary

Kudos Services is seeking an organised Helpdesk Coordinator to join its Operations team and manage reactive and planned maintenance across contracts.

Reporting to the Helpdesk Supervisor, you will coordinate assignments for in-house engineers and subcontractors using our CAFM system, prioritise requests and maintain accurate records.

This role requires excellent communication, strong organisation and a proactive approach to delivering high quality service in a fast-paced FM environment.

Qualifications

• Experience in a helpdesk, scheduling, coordination or administration role.
• Excellent communication and customer service skills.
• Strong organisational skills and ability to manage multiple priorities.
• Good IT skills, including Microsoft Office applications and experience with CAFM systems.
• Proactive and detail-focused with accurate records and high-quality service.

Responsibilities

• Coordinate, assign and schedule maintenance activities for engineers and subcontractors via CAFM.
• Act as central point of contact for reactive maintenance requests; prioritise and progress in line with SLAs.
• Monitor works in progress and maintain accurate information within the CAFM system.
• Support Operations with scheduling, documentation, POs, quotations and reporting.
• Assist with compliance processes and ensure subcontractor documentation and health and safety standards.

Skills

Helpdesk experience

Customer service

Organisational skills

MS Office

Attention to detail

Tools

CAFM systems

Job description

• Salary: Up to £28,000 per annum
• Hours: 40 hours per week, Monday to Friday
• Location: Warrington
• Benefits: 25 days AL + BH, Life Insurance, Pension Scheme, Employee Assistance Programme, salary sacrifice schemes, gym & retailer discounts.

Kudos Services is a specialist facilities management provider delivering high-quality Hard FM services across complex healthcare environments. We are seeking an organised and customer focused Helpdesk Coordinator to join our Operations team and play a key role in ensuring the effective delivery of reactive and planned maintenance services across our contracts.

This is an exciting opportunity for a proactive individual who enjoys working in a fast paced environment, coordinating multiple priorities and supporting operational teams to deliver excellent service to our clients.

Key Requirements

• Experience in a helpdesk, scheduling, coordination or administration role, ideally within a facilities management environment.
• Excellent communication and customer service skills, with the ability to build positive working relationships with a range of stakeholders.
• Strong organisational skills and the ability to manage multiple priorities and deadlines simultaneously.
• Good IT skills, including Microsoft Office applications and experience working with CAFM systems.
• A proactive and detail-focused approach, with a commitment to maintaining accurate records and delivering high-quality service.

About the Role

Reporting to the Helpdesk Supervisor/Manager, the Helpdesk Coordinator will be responsible for coordinating, assigning and scheduling maintenance activities for both in-house engineers and specialist subcontractors through our CAFM system.

You will act as a central point of contact for reactive maintenance requests, ensuring jobs are correctly prioritised, allocated and progressed in line with contractual service levels. The role requires close monitoring of works in progress, regular communication with operational teams and contractors, and accurate management of information within the CAFM system.

You will support the wider Operations team through scheduling activities, managing documentation, raising purchase orders, arranging quotations and assisting with reporting requirements. In addition, you will play an important role in supporting compliance processes, ensuring subcontractor documentation is in place and helping to maintain high standards of health, safety and operational performance.

About You

You are a highly organised and proactive coordinator who thrives in a busy operational environment. You are comfortable managing competing priorities, responding to changing demands and maintaining attention to detail under pressure.

You possess excellent communication skills and understand the importance of delivering outstanding customer service. Whether liaising with engineers, contractors, clients or colleagues, you build positive working relationships and take pride in providing efficient and professional support.

Ideally, you will have experience within facilities management, healthcare or a PFI environment and have worked with CAFM systems. However, we are equally interested in hearing from candidates with strong coordination and administration experience who are keen to develop their career within the FM sector.

Our Values:

• Supportive- We embrace partnership working
• Ethical- We act with integrity
• Innovative- We take ownership for understanding and improving Kudos.
• Ambitious- We continually strive to deliver the best possible service.
• Passionate- We are proud of the part we play in Kudos & the services we deliver.