Helpdesk Administrator - Welkom

Placements24; Willows (CA); Hybrid; USD 11,000 - 18,000; Full time

Job summary

Placements24 in Welkom seeks a Helpdesk Administrator to log, prioritize and resolve IT issues, maintain user accounts, and support IT projects. You will provide phone, email, and in-person assistance while documenting processes and contributing to IT strategy.

The role requires 2+ years in IT helpdesk, proficiency with Windows/macOS and Office, and basic networking. This hybrid position requires occasional office presence and relocation to Welkom may be considered.

Qualifications

• 2+ years in an IT helpdesk or technical support role.
• Experience with Windows and macOS troubleshooting.
• Familiarity with TCP/IP, DNS, DHCP networking.
• Active Directory and user account management.
• Strong communication and organizational skills.
• Based in Welkom or willing to relocate.

Responsibilities

• Provide first-line technical support to employees via phone, email, and in-person assistance.
• Log, track, and manage all IT support requests using the helpdesk ticketing system.
• Diagnose and resolve hardware, software, and network issues for desktops, laptops, and peripherals.
• Install, configure, and maintain user accounts, hardware, and software.
• Escalate complex or unresolved issues to senior IT staff or external vendors.
• Assist with user training on new software and IT policies.
• Maintain accurate records of IT assets, licenses, and inventory.
• Develop and update IT documentation, including user guides and knowledge base articles.
• Participate in IT projects and initiatives as required.
• Ensure adherence to IT security policies and procedures.

Skills

Windows/macOS

Office Suite

Networking basics

Active Directory

Communication

Time management

Teamwork

IT certifications

Tools

Helpdesk ticketing system

Job description

About the Role

Our client, a well-established financial services institution, is seeking a dedicated Helpdesk Administrator to manage and enhance their IT support services in Welkom . This role is crucial for ensuring the smooth operation of our client's technological infrastructure, providing timely and effective support to all employees. The successful candidate will be responsible for logging, prioritizing, and resolving IT issues, maintaining system documentation, and contributing to the overall IT strategy. This is an excellent opportunity for an organized and technically adept individual to join a reputable company and play a key role in supporting a professional workforce. You will be instrumental in ensuring seamless IT operations for our client's Free State operations.

Key Responsibilities

• Provide first-line technical support to employees via phone, email, and in-person assistance.
• Log, track, and manage all IT support requests using the helpdesk ticketing system.
• Diagnose and resolve hardware, software, and network issues for desktops, laptops, and peripherals.
• Install, configure, and maintain user accounts, hardware, and software.
• Escalate complex or unresolved issues to senior IT staff or external vendors.
• Assist with user training on new software and IT policies.
• Maintain accurate records of IT assets, licenses, and inventory.
• Develop and update IT documentation, including user guides and knowledge base articles.
• Participate in IT projects and initiatives as required.
• Ensure adherence to IT security policies and procedures.

Requirements

• Minimum of 2 years of experience in an IT helpdesk or technical support role.
• Proficiency in troubleshooting common operating systems (Windows, macOS) and Microsoft Office Suite.
• Experience with network troubleshooting (TCP/IP, DNS, DHCP).
• Familiarity with Active Directory and user account management.
• Strong organizational and time-management skills.
• Excellent communication and interpersonal skills, with a patient and helpful demeanor.
• Ability to work both independently and collaboratively in a team environment.
• Relevant IT certifications (e.g., CompTIA A+, ITIL Foundation) are an advantage.
• Must be based in or willing to relocate to the Welkom area.
• Adaptability to hybrid work model, requiring presence in the office as needed.

Benefits

Our client offers a competitive annual salary, along with opportunities for performance-based bonuses. A comprehensive medical aid package and participation in a provident fund are included. Generous annual leave and paid sick leave are provided. Employees have access to ongoing training and development programs, fostering career growth. The company fosters a supportive and collaborative work environment. This position in Welkom offers a stable career path within the financial services sector.