IT Helpdesk Specialist — Hybrid Work & Benefits

Placements24; Willows (CA); Hybrid; USD 11,000 - 18,000; Full time

Job summary

Placements24 in Welkom seeks a Helpdesk Administrator to log, prioritize and resolve IT issues, maintain user accounts, and support IT projects. You will provide phone, email, and in-person assistance while documenting processes and contributing to IT strategy.

The role requires 2+ years in IT helpdesk, proficiency with Windows/macOS and Office, and basic networking. This hybrid position requires occasional office presence and relocation to Welkom may be considered.

Qualifications

• 2+ years in an IT helpdesk or technical support role.
• Experience with Windows and macOS troubleshooting.
• Familiarity with TCP/IP, DNS, DHCP networking.
• Active Directory and user account management.
• Strong communication and organizational skills.
• Based in Welkom or willing to relocate.

Responsibilities

• Provide first-line technical support to employees via phone, email, and in-person assistance.
• Log, track, and manage all IT support requests using the helpdesk ticketing system.
• Diagnose and resolve hardware, software, and network issues for desktops, laptops, and peripherals.
• Install, configure, and maintain user accounts, hardware, and software.
• Escalate complex or unresolved issues to senior IT staff or external vendors.
• Assist with user training on new software and IT policies.
• Maintain accurate records of IT assets, licenses, and inventory.
• Develop and update IT documentation, including user guides and knowledge base articles.
• Participate in IT projects and initiatives as required.
• Ensure adherence to IT security policies and procedures.

Skills

Windows/macOS

Office Suite

Networking basics

Active Directory

Communication

Time management

Teamwork

IT certifications

Tools

Helpdesk ticketing system

Job description

Placements24 in Welkom seeks a Helpdesk Administrator to log, prioritize and resolve IT issues, maintain user accounts, and support IT projects. You will provide phone, email, and in-person assistance while documenting processes and contributing to IT strategy.

The role requires 2+ years in IT helpdesk, proficiency with Windows/macOS and Office, and basic networking. This hybrid position requires occasional office presence and relocation to Welkom may be considered.