Customer Service Representative - Welkom Hub

Placements24; Willows (CA); Hybrid; USD 11,000 - 14,000; Full time

Benefits offered by this job

Hybrid work model

Career development

Training programs

Employee assistance

Growth culture

Job summary

Placements24 is seeking a dynamic Customer Service Representative to join our client in Welkom, Free State. You will handle calls, emails and chats, provide product information, resolve issues, and maintain CRM records in a hybrid office-remote setting.

Ideal candidates have strong communication, a patient demeanor, and a commitment to customer satisfaction. This role offers growth opportunities and a collaborative team environment in a supportive workplace culture.

Qualifications

• Experience in customer service or call center roles.
• Strong verbal and written communication.
• Familiar with CRM software and ticketing systems.

Responsibilities

• Handle calls, emails and chats promptly and professionally.
• Provide information on products, services and policies.
• Troubleshoot issues and escalate when needed.
• Maintain accurate customer records in the CRM.
• Identify customer needs and suggest solutions.
• Meet individual performance metrics and contribute to team goals.
• Gather feedback for service improvements.
• Maintain high levels of customer satisfaction.

Skills

Customer service

Communication

CRM software

Ticketing system

MS Office

Tools

CRM software

Ticketing system

MS Office

Job description

About the Role

Our client is looking for a dynamic and customer-focused Customer Service Representative to join their team in Welkom, Free State. This role is crucial for delivering exceptional support and building lasting relationships with our valued clientele. As a key member of the team, you will be responsible for addressing customer inquiries, resolving issues, and ensuring a positive experience with our services. This position offers a fantastic opportunity to grow your career in customer service within a supportive and collaborative office environment. The ideal candidate possesses strong communication skills, a patient demeanor, and a commitment to exceeding customer expectations. This role operates on a hybrid model, combining office-based work with remote flexibility, allowing for a balanced approach to your professional life. We are dedicated to providing excellent service and are seeking individuals who share this passion.

Key Responsibilities

• Handle incoming customer calls, emails, and chat messages promptly and professionally.
• Provide detailed information about products, services, and company policies.
• Troubleshoot and resolve customer issues efficiently, escalating when necessary.
• Maintain accurate and detailed customer records in the CRM system.
• Identify customer needs and help customers find the right solutions.
• Contribute to team goals and objectives by achieving individual performance metrics.
• Gather customer feedback and share insights with the team for service improvement.
• Ensure a consistently high level of customer satisfaction.

Requirements

• Previous experience in a customer service or call center role is required.
• Excellent communication and interpersonal skills.
• Strong listening and problem-solving abilities.
• Familiarity with CRM software and ticketing systems is a plus.
• Ability to multitask and manage time effectively.
• Patience and a customer-centric attitude.
• Proficiency in Microsoft Office Suite.
• Ability to work effectively in a hybrid environment, balancing office and remote tasks.
• Residency or willingness to work from Welkom, Free State.

Benefits

• Competitive salary and potential for bonuses.
• Hybrid work model offering flexibility.
• Opportunities for career advancement and professional development.
• A supportive team environment with regular training.
• Contribution to a reputable company dedicated to customer satisfaction.
• Access to employee assistance programs.
• Positive workplace culture focused on growth and teamwork.