Help Desk Tier 2 Mac Windows

Sharp Solutions Inc; Mountain View (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

SSI in Mountain View, CA is seeking a Help Desk Tier 2 Mac/Windows technician to provide desktop support for Windows and Mac devices in a full-time, onsite role.

You will configure printers, manage BIOS updates, assist with file shares, and document service requests. Occasional travel to Reno and Portland is required.

Qualifications

• 1-2 years of related experience.
• 6 months of vocational/technical school certificate, such as CompTIA A+ or Apple Support.
• Excellent problem-solving skills.
• Knowledge of Windows operating systems.
• Strong experience supporting iOS and MacOS upto Tahoe.
• Working knowledge of Microsoft Office Suite.
• Excellent documentation, collaboration, and communication skills, both written and verbal.
• Strong analytical skills and the ability to work as a creative self-starter.
• Ability to interact with all levels of an organization in a professional, diplomatic, and tactful manner.

Responsibilities

• Provide hardware and software support for Windows and Mac desktops and laptops.
• Configure, test, and install printers, scanners, and network copier/printers.
• Use computer images to install and configure laptops and PCs.
• Ensure the latest approved BIOS updates and patches are applied to PCs and laptops.
• Support users with file share and permissions issues.
• Track, log, and report each service request.
• Travel to Reno, NV, and Portland, OR, once a month.
• Perform other duties as assigned.

Skills

Windows OS support

MacOS support

Printer/Scanner setup

BIOS updates

Documentation

Communication

Problem solving

Self-starter

Diplomacy

Education

CompTIA A+ or Apple Support certificate

Tools

Office Suite

Printers/Scanners

Job description

SSI is seeking a Help Desk Tier 2 Mac Windows professional. This is a full-time, benefits-eligible, onsite position based in the Mountain view, CA area.

Roles and Responsibilities:

1. Provide hardware and software support for Windows and Mac desktops and laptops.
2. Configure, test, and install printers, scanners, and network copier/printers.
3. Use computer images to install and configure laptops and PCs.
4. Ensure the latest approved BIOS updates and patches are applied to PCs and laptops.
5. Support users with file share and permissions issues.
6. Track, log, and report each service request.
7. Travel to Reno, NV, and Portland, OR, once a month.
8. Perform other duties as assigned.

Skills & Experience:

1. 1-2 years of related experience.
2. 6 months of experience with a vocational/technical school certificate, such as CompTIA A+ or Apple Support.
3. Excellent problem-solving skills.
4. Knowledge of Windows operating systems.
5. Strong experience supporting iOS and MacOS upto Tahoe
6. Working knowledge of Microsoft Office Suite.
7. Excellent documentation, collaboration, and communication skills, both written and verbal.
8. Strong analytical skills and the ability to work as a creative self-starter.
9. Ability to interact with all levels of an organization in a professional, diplomatic, and tactful manner.