Help Desk Tier 2 Mac Windows

Sharp Solutions Inc; Reston (VA); On-site; USD 52,000 - 76,000; Full time

Job summary

Sharp Solutions, Inc. in Reston, VA seeks a Tier II Mac support specialist to join a new contract with the United States Geological Survey. The role demands strong troubleshooting skills and the ability to work with diverse teams onsite or remotely.

Responsibilities include on-site deskside support, Windows and macOS help, device imaging, BIOS updates, and overseeing security patches. Excellent communication and documentation are essential.

Qualifications

• 1-2 years of related experience.
• CompTIA A+ or Apple Support certificate preferred.
• Excellent problem-solving skills.
• Knowledge of Windows operating systems.
• Strong experience supporting iOS and macOS.
• Working knowledge of Microsoft Office Suite.
• Experience in managing Active Directory, including users, groups, and computers.
• Excellent documentation, collaboration, and communication skills, both written and verbal.
• Strong analytical skills and a creative, self-starting approach.
• Ability to interact with all levels of an organisation in a professional, diplomatic, and tactful manner.

Responsibilities

• Deliver on-site deskside support at the Reston, VA location.
• Provide hardware and software support for Windows and Mac desktops and laptops.
• Configure, test, and install printers, scanners, and network copier/printers.
• Use computer images to install and configure laptops and PCs.
• Ensure the latest approved BIOS and patches are applied to PCs and laptops.
• Support users with file shares and permissions issues.
• Track, log, and report each service request.
• Perform security vulnerability patching and provide conference room support.
• Carry out other duties as assigned.

Skills

Windows OS

macOS/iOS

Active Directory

Microsoft Office

Analytical skills

Problem solving

Communication skills

Self-starter

Team collaboration

Education

CompTIA A+ / Apple Support

Tools

Printer/Scanner setup

Imaging laptops/desktops

Job description

SSi has principals that are an integral part of the organisations characteristic and are fundamentally essential to the shaping of everyday activities that connect to our broader mission and vision.

As an organisation SSi is committed to:

Foster a culture of innovative and out of the box thinking:

We fundamentally understand that each employee has something unique to offer to the organisation. We foster a culture that nourishes innovation by empowering staff, leverages their passions, and encompasses a circle of trust where it's all about thinking of new ideas and getting good feedback.

Invest in our Resources

Employees are essential, their physical and mental well-being are pivotal to the growth of our organisation. Our company culture, productivity, and overall employee happiness stem directly from how much training, responsibility, and empowerment they have within our organisation. Our focus is on improving the growth of individual through education, allowing them to play central roles, so they can grow and add value to the company.

Provide solutions that are in the best interest of the customer and improve their strategic posture

We are in business to serve our customers and do what is in their best interest. Our philosophy is to offer services that are complete. We strive to provide services that do more to help the customer improve in all areas including areas that they may not have considered.

• Give thoughtful considerations to our actions and their affects

  We give thoughtful consideration to each other's differences and opinions. We must give our individual best to get the job done right. Everyone is accountable for their behaviours, exercising rational judgement, and giving thoughtful consideration to their professional activities and decisions.

  Sharp Solutions, Inc has an immediate need for a Tier II Mac resource for a new contract Task Order for the United States Geological Survey. The ideal candidate is a self-starter with excellent analytical and problem-solving skills, flexibility, good judgement, ability to work through challenges with all types of customers and has the ability to work within a diverse team and deliver on site or via a remote location.

JOB RESPONSIBILITIES:

• Deliver on-site deskside support at the Reston, VA location.
• Provide hardware and software support for Windows and Mac desktops and laptops.
• Configure, test, and install printers, scanners, and network copier/printers.
• Use computer images to install and configure laptops and PCs.
• Ensure the latest approved BIOS and patches are applied to PCs and laptops.
• Support users with file shares and permissions issues.
• Track, log, and report each service request.
• Perform security vulnerability patching and provide conference room support.
• Carry out other duties as assigned.

Skills & Experience:

• 1-2 years of related experience.
• Six months of experience with a vocational technical school certificate (CompTIA A+ or Apple Support) preferred.
• Excellent problem-solving skills.
• Knowledge of Windows operating systems.
• Strong experience supporting iOS and macOS.
• Working knowledge of Microsoft Office Suite.
• Experience in managing Active Directory, including users, groups, and computers.
• Excellent documentation, collaboration, and communication skills, both written and verbal.
• Strong analytical skills and a creative, self-starting approach.
• Ability to interact with all levels of an organisation in a professional, diplomatic, and tactful manner.

SSi is an equal opportunity employer regardless of race, color, religion, creed, sex, marital status, national origin, disability, age, veteran status, on-the-job injury, sexual orientation, political affiliation or belief. Employment decisions are made without consideration of these or any other factors that employers are prohibited by law from considering. Any discriminatory action can be a cause for disciplinary action. SSi also prohibits discrimination against individuals with disabilities and will reasonably accommodate applicants with a disability, upon request, and will also ensure reasonable accommodation for employees with a disability. VETS are encouraged to apply.