Help Desk Technician: Windows Pro, Asset & IT Support

Amphenol Borisch Technologies; Mesa (AZ); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

401(k) match

Paid Time Off

Life Insurance

Gym Reimbursement

Job summary

Amphenol Borisch Technologies seeks a Help Desk Technician to maintain end-user workstations and support LAN performance across locations. You will manage user accounts, assist with software installation, and act as the liaison with vendors for printers and devices.

The role requires 2–4 years of help desk experience, strong Windows knowledge, and excellent communication. On-site duties in Mesa, AZ, with comprehensive benefits and growth opportunities.

Qualifications

• High School Diploma required; Bachelor degree preferred.
• 2–4 years of computer servicing/help desk experience.
• Extensive knowledge of Microsoft Windows and Microsoft Office.
• Ability to provide remote support via email, phone, and remote desktop.
• Install, configure, and maintain PCs and related hardware/software.
• Strong problem solving and customer service skills.
• Strong verbal and written communication; ability to present to groups.
• Ability to communicate technical information to non-technical personnel.
• Physically capable of lifting up to 20 pounds.

Responsibilities

• Administers end-user workstations and supports end-user activities utilizing TCP/IP on a primarily Microsoft Windows-based LAN.
• Establishes voice and e-mail accounts for new users and provides orientation to new and existing employees.
• Manages the help desk ticket system; prioritizes and assigns tasks.
• Investigates user problems, identifies sources, tests and implements solutions.
• Liaises with key vendors for printers, communications and mobile devices.
• Organizes IT assets; supports office moves and hardware/software installation.

Skills

Windows OS

Microsoft Office

Remote support

Customer service

Communication

Problem solving

Organizational skills

Education

High School Diploma

Bachelor degree preferred

Tools

Remote Desktop

Job description

Amphenol Borisch Technologies seeks a Help Desk Technician to maintain end-user workstations and support LAN performance across locations. You will manage user accounts, assist with software installation, and act as the liaison with vendors for printers and devices.

The role requires 2–4 years of help desk experience, strong Windows knowledge, and excellent communication. On-site duties in Mesa, AZ, with comprehensive benefits and growth opportunities.