Help Desk Technician — IT Support & Problem Solver

Socket.dev; Grand Island (NE); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Paid vacation

401K and matching contributions

Health, dental and vision insurance

Short and long term disability

Life insurance

Growth opportunities

On-demand pay with PayActiv

And much more

Job summary

Bosselman is seeking a Help Desk Technician to support and maintain in-house computer systems, desktops, POS, and peripherals. You will install, diagnose, repair, and upgrade hardware while ensuring workstation performance and security.

You’ll provide end-user training and timely issue resolution in a fast-paced environment. Ideal candidates have strong PC hardware knowledge, Windows experience, and TCP/IP familiarity, plus excellent communication skills and a customer-service orientation.

Qualifications

• Must have on-call availability.
• Excellent technical knowledge of PC hardware.
• Hands-on hardware troubleshooting experience.
• Extensive experience with Windows-based systems.
• Working knowledge of TCP/IP and network basics.
• Ability to read technical manuals and OEM guides.
• Strong communication and customer-service skills.
• Valid driver's license and insurability.

Responsibilities

• Own assigned problems through final resolution and timely updates.
• Install, configure, test, maintain, and troubleshoot workstation hardware and peripherals.
• Ensure confidentiality and security of information.
• Log activity in IT ticketing system and close tickets promptly.
• Support new computer projects and hardware installations for stores.
• Research PC products and evaluate for procurement.
• Work with end users to meet PC service levels and provide training.
• Perform on-site analysis and implement hardware solutions as needed.

Skills

PC hardware

Hardware troubleshooting

Windows PCs

TCP/IP

Customer service

English communication

Driver's license

Education

College diploma

CompTIA/HDI certs

Job description

Bosselman is seeking a Help Desk Technician to support and maintain in-house computer systems, desktops, POS, and peripherals. You will install, diagnose, repair, and upgrade hardware while ensuring workstation performance and security.

You’ll provide end-user training and timely issue resolution in a fast-paced environment. Ideal candidates have strong PC hardware knowledge, Windows experience, and TCP/IP familiarity, plus excellent communication skills and a customer-service orientation.