Help Desk Technician

Amphenol Corp; Mesa (AZ); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

401(k) Match

Paid Holidays and PTO

Life Insurance

Job summary

Amphenol Borisch Technologies (ABT), a division of Amphenol Corporation, seeks a Help Desk Technician to maintain end-user workstations and support LAN performance across locations in three countries. The role includes asset management and user training to ensure optimal productivity.

The candidate should have 2–4 years of help desk experience, strong Windows/Office skills, and the ability to provide remote support. On-site Mesa, AZ duties include equipment handling and user orientation.

Qualifications

• High School Diploma required; Bachelor degree preferred.
• 2-4 years of help desk experience.
• Extensive knowledge of Microsoft Windows and Microsoft Office.
• Ability to provide remote support via e-mail, phone, and remote desktop connection.
• Install, configure, and maintain PCs and related hardware/software.
• Prioritize and organize resources.
• Strong problem solving and analytical skills.
• Excellent customer service and communication skills.
• Ability to explain technical info to nontechnical users.
• Ability to lift up to 20 pounds.
• Frequent bending, stooping, and reaching.

Responsibilities

• Administers end-user workstations and supports activities using TCP/IP on a Windows-based LAN.
• Establishes voice and e-mail accounts for new users; orients new staff.
• Manages help desk tickets; prioritizes and assigns tasks.
• Investigates user problems, tests solutions and implements them.
• Acts as liaison with printers, telecoms and mobile vendors.
• Manages IT assets; stores, labels, installs hardware/software, supports moves.
• Recommends new software to improve processes.
• Other duties as assigned by supervisor.

Skills

Windows knowledge

Microsoft Office

Remote support

PC hardware/software

Prioritization

Analytical skills

Customer service

Verbal & written communication

Nontechnical explanation

Manual handling

Education

High School Diploma

Bachelor's degree preferred

Tools

Remote Desktop

Job description

We are recruiting for a Help Desk Technician to maintain and monitor end-user workstations and productivity on a local area network. The Technician performs a variety of maintenance, software installation, end-user support, and training to ensure end-user workstations and network performance meet company and user requirements for facilities located in three countries. The Help Desk Technician is also responsible for the tracking and maintenance of key IT assets.

Essential Duties and Responsibilities

• Administers end-user workstations and supports end-user activities utilizing TCP/IP on a primarily Microsoft Windows-based LAN
• Establishes voice and e-mail accounts for new users.Provides information systems orientation to new and existing employees.
• Manages the help desk ticket system. Promptly prioritizes and assigns tasks to self or other team members using the ticket system.
• Investigates user problems and identifies their source; determines possible solutions; and tests and implements solutions.
• Serves as liaison for key vendors for printers, telecommunications and mobile phones.
• Organizes and manages IT assets, including:organizing storage space; labeling equipment; installing hardware and software; and supporting office and cell moves.
• Investigates and makes recommendations for new software applications to support and improve business processes.
• Any other tasks assigned by supervisor

Job Requirements

• High School Diploma Required.Bachelor degree preferred.
• Minimum 2-4 years of computer servicing/help desk experience.
• Extensive knowledge of Microsoft Windows and Microsoft Office.
• Ability to provide remote support via e-mail, phone, and remote desktop connection.
• Ability to install, configure, and maintain personal computers and related hardware and software.
• Demonstrated ability to establish priorities and organize resources.
• Strong problem solving/analytical skills.
• Exceptional customer service skills.
• Strong verbal and written communication skills.Ability to present information to groups of people.
• Ability to communicate technical information to nontechnical personnel.
• Ability to lift and carry equipment weighing up to 20 pounds.
• Ability to regularly bend, stoop, crawl, and reach with both arms

About our Company

Amphenol Borisch Technologies (ABT), a division of Amphenol Corporation, is an industry leader in providing high-reliability electronic systems for Aerospace and Defense companies across the globe. ABT is focused on expanding the company’s industry presence by providing customers with superior quality and service combined with advanced manufacturing capabilities. ABT is headquartered in Grand Rapids, MI and has locations in Nogales, Mexico, Mesa, AZ and London, Ontario.

Benefits We Offer

At Amphenol Borisch Technologies, we provide a wide range of benefits for our permanent full-timeemployees. Highlights include:

UNITED STATES

• Unique full-time work schedule that includes every other Friday off
• Full Medical, Dental and Prescription Drug Insurance
• Flexible Spending Accounts
• Generous 401(k) match
• Company-paid and Voluntary Life Insurance plans
• Paid Holidays and Paid Time Off Days
• Reimbursement Programs (Gym, Tuition, etc.)
• Paid time off to volunteer
• Company-Paid Short Term Disability

CANADA

• Full benefits package
• Company-paid and Voluntary Life Insurance plans
• Paid Holidays and Paid Time Off Days
• Reimbursement Programs (Gym, Tuition, etc.)
• Pension plan
• Paid parental leave

Amphenol Borisch Technologies is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status.