On-Site Help Desk Technician — Windows & AD

UFP Technologies; Dover (NH); Presencial; USD 52.000 - 68.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Dental, Vision, Life, and Dis

401K with matching

Paid time off & holidays

Descripción de la vacante

UFP Technologies is seeking a Help Desk Technician to provide frontline support for employees, diagnosing and resolving hardware, software, account access, and connectivity issues. You will work with Windows 10/11, Microsoft 365, Active Directory, and printer solutions, while maintaining the ticket queue and documenting steps for knowledge sharing.

The role requires strong customer service, meticulous troubleshooting, and the ability to prioritize in a fast-paced environment.

Formación

• High school diploma or GED required.
• 1–2 years in a help desk/desktop support role.
• Experience supporting Windows 10/11, including installation, driver configuration, and basic troubleshooting.
• Working knowledge of Active Directory (creating/modifying user accounts, groups, access issues).
• Familiarity with Microsoft 365 applications and common end-user productivity tools.
• Experience troubleshooting desktop hardware, peripherals, printers, and common software issues.
• Familiarity with printer installation, network scanning, and Zebra label printers preferred.
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
• Experience using a ticketing system to track, prioritize, and manage requests.
• Customer service experience is required.
• Familiarity with Adobe applications and other business software preferred.
• Certifications like CompTIA A+, Network+, or Security+ are preferred but not required.

Responsabilidades

• Monitors and manages the help desk ticket queue, ensuring incidents are acknowledged, prioritized, documented, and resolved or escalated promptly.
• Provides Tier 1 technical support for hardware, software, account access, and connectivity via in-person, phone, email, and ticketing system.
• Troubleshoots Windows 10/11 OS issues, including errors, performance problems, configuration issues, and driver installs.
• Supports Microsoft 365 apps like Outlook, Teams, Word, Excel and other business applications.
• Creates, modifies, and maintains user accounts and access in Active Directory per security policies.
• Assists users with password resets, account lockouts, login issues and related requests.
• Installs and troubleshoots desktop computers, peripherals, monitors, docking stations, and end-user equipment.
• Provides printer and network printer support, including connectivity and print quality issues.
• Diagnoses wired and wireless network connectivity problems (Wi-Fi, DNS, DHCP, IP).
• Installs and troubleshoots desktop applications (Microsoft Office, Adobe, etc.).
• Documents troubleshooting steps and resolutions in the ticketing system for knowledge sharing.
• Escalates issues needing higher-level support with clear notes and results.
• Follows up with users to confirm resolution and customer satisfaction.
• Communicates technical information clearly and professionally.

Conocimientos

Customer service

Windows support

Active Directory

Microsoft 365

Troubleshooting

Ticketing system

Printer support

Desktop hardware

Educación

High school diploma or GED

Herramientas

Windows 10/11

Zebra label printers

Adobe applications

Descripción del empleo

UFP Technologies is seeking a Help Desk Technician to provide frontline support for employees, diagnosing and resolving hardware, software, account access, and connectivity issues. You will work with Windows 10/11, Microsoft 365, Active Directory, and printer solutions, while maintaining the ticket queue and documenting steps for knowledge sharing.

The role requires strong customer service, meticulous troubleshooting, and the ability to prioritize in a fast-paced environment.