Help Desk Technician: Windows, Mac, 365 Support

Gravity IT Resources; Virginia Beach (VA); On-site; USD 40,000 - 55,000; Full time

Job summary

Gravity IT Resources is seeking a Help Desk Technician Tier I to deliver exceptional front-line technical support in Virginia Beach. The role focuses on resolving user issues related to Windows, MacOS, and Microsoft 365, ensuring efficient ticket management and user satisfaction.

The ideal candidate has at least 2 years of experience in a similar environment and strong communication skills. Familiarity with ticketing systems such as Freshworks and Jira is preferred. The role may involve physical setup of IT equipment up to 40 lbs.

Qualifications

• 2 years of experience in a service desk/help desk environment.
• Working knowledge of Windows, TCP/IP networking, and Microsoft 365.
• Ability to handle support issues effectively over the phone.

Responsibilities

• Provide front-line technical support for users via various channels.
• Log and manage work items efficiently in ticketing systems.
• Perform basic troubleshooting across various systems and devices.

Skills

Technical troubleshooting

Customer service

Communication skills

Process adherence

Tools

Freshservice

Jira

Microsoft 365

Job description

Gravity IT Resources is seeking a Help Desk Technician Tier I to deliver exceptional front-line technical support in Virginia Beach. The role focuses on resolving user issues related to Windows, MacOS, and Microsoft 365, ensuring efficient ticket management and user satisfaction.

The ideal candidate has at least 2 years of experience in a similar environment and strong communication skills. Familiarity with ticketing systems such as Freshworks and Jira is preferred. The role may involve physical setup of IT equipment up to 40 lbs.