Help Desk Technician: Windows & LAN Support, Training

Paylocity; Allen (TX); Hybrid; USD 42,000 - 68,000; Full time

Job summary

Paylocity is seeking an IT Helpdesk Support specialist to deliver technical assistance for computer systems, software, and hardware. You will manage employee service requests, document tickets, and provide training on technology use.

The role requires call center experience, strong communication, and empathy to ensure a positive customer experience. Applicants should have a Bachelor's degree or 3+ years in a related role, with CompTIA A+ or equivalent certifications.

Qualifications

• Bachelor's degree or 3+ years in a related role preferred.
• CompTIA A+ or equivalent IT certifications required.
• Experience with HIPAA and privacy laws is preferred.

Responsibilities

• Provide technical assistance for computer systems, hardware, or software.
• Document requests and manage tickets in the helpdesk system.
• Assist with training and onboarding of users on company technology.
• Support field operations including basic device setup and maintenance.

Skills

Call center experience

Customer service

Empathy

Communication

Training others

Education

Bachelor's degree or 3+ years experience

CompTIA A+ or IT certs

Tools

Active Directory

Exchange

MS Office

LAN/WAN basics

Job description

Paylocity is seeking an IT Helpdesk Support specialist to deliver technical assistance for computer systems, software, and hardware. You will manage employee service requests, document tickets, and provide training on technology use.

The role requires call center experience, strong communication, and empathy to ensure a positive customer experience. Applicants should have a Bachelor's degree or 3+ years in a related role, with CompTIA A+ or equivalent certifications.