IT Helpdesk Technician - Hardware & Software Support

Paylocity; Gooding (ID); On-site; USD 42,000 - 64,000; Full time

Job summary

Paylocity is seeking an IT Helpdesk specialist focused on resolving user issues across applications, hardware, and software. You will install, configure, maintain, and troubleshoot systems while providing clear guidance to users.

The role emphasizes frontline support with minimal project involvement, requiring solid knowledge of PCs, servers, and cloud applications, plus strong communication and security practices.

Qualifications

• Bachelor's degree preferred, with three to five years of systems support.
• Knowledge of company supported hardware, software, and operating systems.
• Ability to plan, implement, test, and troubleshoot hardware and software.
• Ability to determine computer problems and to coordinate hardware and/or software solutions.
• Ability to communicate technical guidance and instruction to users on the use of PC, server, or cloud applications and systems.
• Knowledge of computer security procedures and protocol.
• Communicate technical guidance and information to users.
• Ability to learn and support new hardware, software and operating systems.

Responsibilities

• Handle IT helpdesk tickets and provide timely user support.
• Support applications, hardware, and software across PCs and servers.
• Install, configure, maintain, and troubleshoot systems as needed.

Skills

User support

Troubleshooting

Technical communication

Hardware knowledge

Software knowledge

Security procedures

Education

Bachelor's degree preferred

Tools

PC hardware

Server operating systems

Cloud applications

Job description

Paylocity is seeking an IT Helpdesk specialist focused on resolving user issues across applications, hardware, and software. You will install, configure, maintain, and troubleshoot systems while providing clear guidance to users.

The role emphasizes frontline support with minimal project involvement, requiring solid knowledge of PCs, servers, and cloud applications, plus strong communication and security practices.