Help Desk Technician — Windows/AD | Healthcare & 401K

Gothic-Landscap; Riverside (CA); Sur place; USD 42 000 - 62 000; Plein temps

Avantages offerts par ce poste

Healthcare benefit program

401K match program

9 paid holidays per year with paid VAC

Résumé du poste

Gothic-Landscap is seeking a Help Desk Technician to provide day-to-day technical support for internal customers, install applications, and configure devices. The role requires strong communication skills and ownership of assigned tasks, with experience in Windows 10/11, Active Directory, and Exchange.

Responsibilities include incident handling in Zendesk, onboarding/offboarding users, maintaining asset inventories, and performing hardware and software upgrades.

Qualifications

• 2-3 years of relevant help desk support experience.
• Bachelor’s Degree in Information Systems, Business, Communications or related field preferred.

Responsabilités

• Provide help desk support and resolve problems to end user satisfaction.
• Install applications, configure computers, set up mobile devices.
• Troubleshoot Windows OS and related technology suites.
• Maintain enterprise resources: laptops, desktops, tablets, mobile devices.
• Monitor and resolve incidents in Zendesk while meeting SLA metrics.
• Onboard/offboard users and manage inventory of equipment and licenses.
• Perform hardware/software upgrades and support multiple locations.

Connaissances

Communication skills

Technical support

Windows 10/11

Active Directory

Exchange

File administration

Zendesk

Formation

Bachelor's Degree in Information Systems

Outils

Zendesk

Description du poste

Gothic-Landscap is seeking a Help Desk Technician to provide day-to-day technical support for internal customers, install applications, and configure devices. The role requires strong communication skills and ownership of assigned tasks, with experience in Windows 10/11, Active Directory, and Exchange.

Responsibilities include incident handling in Zendesk, onboarding/offboarding users, maintaining asset inventories, and performing hardware and software upgrades.