Remote Help Desk & Desktop Support Technician

GableGotwals

Tulsa (OK)

Hybrid

USD 45,000 - 65,000

Full time

43 hours ago

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Benefits offered by this job

Health insurance on day one

Teladoc and Healthiest You access

Group Life Insurance & LTD

Flexible Spending Accounts

Job summary

GableGotwals is seeking a dedicated Help Desk/Desktop Support Technician to deliver first and second-line technical support for internal users, troubleshoot hardware and software, and assist with application deployment and maintenance. The role reports to the Director of IT and requires a strong focus on customer service and problem-solving skills.

The ideal candidate will have an associate degree in IT or related field, proven help desk experience, and hands-on knowledge of Windows/macOS,

Qualifications

Associate degree or equivalent in IT or related field.
Proven experience in a help desk or IT support role.
Strong knowledge of computer systems, hardware, software, and networking.

Responsibilities

Provide technical support for users via phone, email, and in-person for software, hardware, and network issues.
Respond to and resolve user inquiries in a timely manner and create/track tickets.
Troubleshoot OS, applications, and networking problems.
Set up, deploy, and replace PCs; manage imaging and provisioning for new hires.
Install, configure, and maintain software applications and ensure systems are up to date.
Monitor system performance and perform preventive maintenance on apps.
Participate in software upgrades, patches, and new deployments.
Assist with onboarding and training on software and IT processes.
Support remote users and assist with non-Gable network troubleshooting.