Help Desk Technician, TS/SCI | Growth & Full-Flex

General Dynamics Information Technology; Chantilly (VA); On-site; USD 36,000 - 50,000; Full time

Benefits offered by this job

401K with company match

Health and wellness packages

Paid education and certifications

Paid vacation and holidays

Job summary

General Dynamics Information Technology is seeking a Help Desk Technician to support our government client’s activities in the Northern Virginia locations. You will provide technical support to network, desktop, and systems, diagnose inquiries, and assist with hardware/software installation and maintenance.

Requires TS/SCI with Polygraph, 1+ years of related experience, and DoD IA certifications (A+, Network+, Security+, SSCP, CCNA-Security).

Qualifications

• AA/AS degree required.
• 1+ years of related experience supporting help desk operations or customer service.
• Security Clearance TS/SCI with Polygraph required.
• Must obtain DoD 8570 CE training within 6 months of hire.

Responsibilities

• Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software.
• Screens, refers and diagnoses internal inquiries and work requests related to PCs and related systems.
• Assists with installation, configuration, and upgrade of computer hardware and software.
• Provides end-user software troubleshooting and support.
• Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions.
• Provides troubleshooting and support for email systems.
• Provides phone and help-desk support for local and off-site users.
• Maintains knowledge of relevant technology and participates in special projects as required.

Skills

Active Directory

Help Desk Support

Technical Support

Education

AA/AS

Job description

General Dynamics Information Technology is seeking a Help Desk Technician to support our government client’s activities in the Northern Virginia locations. You will provide technical support to network, desktop, and systems, diagnose inquiries, and assist with hardware/software installation and maintenance.

Requires TS/SCI with Polygraph, 1+ years of related experience, and DoD IA certifications (A+, Network+, Security+, SSCP, CCNA-Security).