TS/SCI Poly Systems Administrator, Tier I – Grow & Learn

General Dynamics Information Technology; Las Cruces (NM); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

401K with company match

Health and wellness packages

Career development opportunities

Paid education and certifications

Paid vacation and holidays

Job summary

General Dynamics Information Technology is seeking a Service Desk Technician Tier I to support government clients in a fast-paced environment. You will perform first-line troubleshooting, monitor networks, and manage system accounts, with a focus on security and process adherence.

The role requires DoD IA certification (Security+ CE or CCNA-Security) and active Panama shift coverage. TS/SCI with Polygraph is required for access; Domestically located candidates welcomed.

Qualifications

• 1+ years of experience in systems administration and analysis.
• Unix/Linux system administration preferred.
• Windows system administration preferred.
• Must possess DoD IA certification: Security+ CE or CCNA-Security; pursue DoD 8570 CE within 6 months.
• Shift on Panama schedule: 12 hours/day, 7 days over 2 weeks.

Responsibilities

• Provide IT Service Management and first-level troubleshooting.
• Perform identification, troubleshooting and diagnosis to restore systems.
• Analyze, diagnose and isolate hardware failures; coordinate replacements.
• Monitor network health and performance; manage OS and COTS software monitoring.
• Manage user accounts and access; document work via ticketing systems.
• Interface with customers and government officials; participate in special projects.

Skills

IT service management

Troubleshooting

Network monitoring

System administration

Ticketing system

Documentation

Customer interaction

Privileged access handling

Education

Technical Training or Certification or Degree

Tools

Ticketing system

Remote monitoring tools

Job description

General Dynamics Information Technology is seeking a Service Desk Technician Tier I to support government clients in a fast-paced environment. You will perform first-line troubleshooting, monitor networks, and manage system accounts, with a focus on security and process adherence.

The role requires DoD IA certification (Security+ CE or CCNA-Security) and active Panama shift coverage. TS/SCI with Polygraph is required for access; Domestically located candidates welcomed.