Help Desk Technician - TS/SCI

General Dynamics Information Technology; Chantilly (VA); On-site; USD 36,000 - 50,000; Full time

Benefits offered by this job

401K with company match

Health and wellness packages

Paid education and certifications

Paid vacation and holidays

Job summary

General Dynamics Information Technology is seeking a Help Desk Technician to support our government client’s activities in the Northern Virginia locations. You will provide technical support to network, desktop, and systems, diagnose inquiries, and assist with hardware/software installation and maintenance.

Requires TS/SCI with Polygraph, 1+ years of related experience, and DoD IA certifications (A+, Network+, Security+, SSCP, CCNA-Security).

Qualifications

• AA/AS degree required.
• 1+ years of related experience supporting help desk operations or customer service.
• Security Clearance TS/SCI with Polygraph required.
• Must obtain DoD 8570 CE training within 6 months of hire.

Responsibilities

• Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software.
• Screens, refers and diagnoses internal inquiries and work requests related to PCs and related systems.
• Assists with installation, configuration, and upgrade of computer hardware and software.
• Provides end-user software troubleshooting and support.
• Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions.
• Provides troubleshooting and support for email systems.
• Provides phone and help-desk support for local and off-site users.
• Maintains knowledge of relevant technology and participates in special projects as required.

Skills

Active Directory

Help Desk Support

Technical Support

Education

AA/AS

Job description

Type of Requisition:

Pipeline

Clearance Level Must Currently Possess:

Top Secret SCI + Polygraph

Clearance Level Must Be Able to Obtain:

Top Secret SCI + Polygraph

Public Trust/Other Required:

None

Job Family:

Technical Support Services

Job Qualifications:

Skills:

Active Directory (AD), Help Desk Support, Technical Support

Certifications:

Security CE + - Comptia CERT - Comptia CERT

Experience:

1 + years of related experience

US Citizenship Required:

Yes

Job Description:

We are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that’s important.

GDIT is your place. You make it your own by embracing autonomy, seizing opportunity, and being trusted to deliver your best every day. We think. We act. We deliver. There is no challenge we can’t turn into opportunity. And our

work depends on a Help Desk Technician joining our team to support our government client’s activities in the Northern Virginia locations.

At GDIT, people are our differentiator. As a Help Desk Technician supports and

manages the responsibilities of the successful completion of all tasks in assigned projects.

• Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software.
• Screens, refers and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers and related systems.
• Assists with the installation, configuration, and upgrade of computer hardware and software.
• Provides end-user software troubleshooting and support.
• Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions.
• Provides troubleshooting and support.
• Assists in the administration of e-mail systems.
• Provides phone and help-desk support for local and off-site users.
• Maintains current knowledge of relevant technology as assigned.
• Participates in special projects as required.

WHAT YOU’LL NEED TO SUCCEED:

• Requires a AA/AS. 3+ years of directly related experience supporting help desk operations or customer service.
• Security Clearance Level: TS/SCI with Polygraph
• Must possess appropriate and current DoD Information Assurance (IA) Certification to be considered for employment; either valid CompTIA A+ CE, CompTIA Network+ CE, CompTIA Security+ CE, Systems Security Certified Practitioner (SSCP), OR Cisco Certified Network Associate (CCNA)-Security.
• CompTIA Security+ CE is the preferred certification.
• In addition must attain the required DoD 8570 Computing Environment (CE) Training within six (6) months of Hire Date.

GDIT IS YOUR PLACE:

• Full-flex work week to own your priorities at work and at home
• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays

The likely hourly rate for this position is between $26.44 - $35.78. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

Less than 10%

Telecommuting Options:

Onsite

Work Location:

USA VA Chantilly

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post‑tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long‑term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Identity Verification Process:

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission‑ready capabilities in AI, cloud, cyber and software development.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans