Help Desk Technician IV – TS/SCI Clearance

General Dynamics Corporation; Annapolis, Northern (MD, KY); Hybrid; USD 47,000 - 63,000; Full time

Benefits offered by this job

Growth opportunities

Internal mobility team

Comprehensive benefits and wellness

Job summary

General Dynamics Corporation in Annapolis Junction, MD is seeking a Help Desk Technician IV to join our enterprise IT operations. You will respond to user inquiries via phone, email, chat, or tickets, log requests, and diagnose basic hardware, software, and network issues.

The role requires 5+ years of related experience, TS/SCI w/Poly, and CompTIA Security+ within 3 months. You will install software, assist with password resets, maintain IT asset inventory, and contribute to knowledge bases

Qualifications

• Experience with help desk environments and support processes.
• Strong communication and problem-solving skills.
• Ability to work in a fast-paced IT support role.

Responsibilities

• Respond to user inquiries via phone, email, chat, or ticketing systems.
• Log and track support requests using help desk ticketing system.
• Diagnose and resolve basic technical issues related to hardware, software, and network connectivity.
• Provide step-by-step guidance to users for troubleshooting common problems.
• Escalate complex issues to second-level support when necessary.
• Install, configure, and update software on user devices.
• Assist with password resets and access issues.
• Maintain inventory of IT assets.

Skills

Help Desk Software

Remote Support

Technical Issues

Education

Associates of Arts/Associates of Science

Job description

General Dynamics Corporation in Annapolis Junction, MD is seeking a Help Desk Technician IV to join our enterprise IT operations. You will respond to user inquiries via phone, email, chat, or tickets, log requests, and diagnose basic hardware, software, and network issues.

The role requires 5+ years of related experience, TS/SCI w/Poly, and CompTIA Security+ within 3 months. You will install software, assist with password resets, maintain IT asset inventory, and contribute to knowledge bases