Help Desk Specialist (TS/SCI with Poly) - Tier 1 Support

Kaizen Approach, Inc.; Linthicum (MD); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Premium Healthcare

4 Weeks PTO

11 Paid Holidays

Gifted 401k

Profit Sharing

Paid Training and Admin Time

Job summary

Kaizen Approach, Inc. is hiring a Help Desk Specialist in Linthicum, MD to deliver Tier 1 support to end users using technical directories and virtual resources. The role emphasizes timely response, clear written communication, and on-call readiness.

Required: HS diploma or GED and active TS/SCI clearance with Polygraph. Benefits include healthcare, PTO, holidays, 401k, and profit sharing to support employee growth.

Qualifications

• Experience troubleshooting general IT related issues.
• Good communication and writing skills.
• Familiarity with LAN/WAN terminologies.
• Familiarity with basic hardware terminologies.
• Ability to respond to mission critical needs on an on-call basis (10%).
• High School diploma or GED.
• Active TS/SCI clearance with Polygraph.

Responsibilities

• Provide Tier 1 help desk support to end users using various technical directories and virtual applications.

Skills

Troubleshooting IT issues

Communication skills

LAN/WAN terminology

Hardware terminology

On-call readiness

High School diploma or GED

Security clearance awareness

Education

High School Diploma or GED

Job description

Kaizen Approach, Inc. is hiring a Help Desk Specialist in Linthicum, MD to deliver Tier 1 support to end users using technical directories and virtual resources. The role emphasizes timely response, clear written communication, and on-call readiness.

Required: HS diploma or GED and active TS/SCI clearance with Polygraph. Benefits include healthcare, PTO, holidays, 401k, and profit sharing to support employee growth.