Help Desk Technician - Secret-Cleared IT Support

Abacus Technology Corporation; Lincoln (MA); On-site; USD 58,000 - 69,000; Full time

Benefits offered by this job

Health and Dental Insurance

401(k) and Matching

Life Insurance

Short- and Long-Term Disability

Paid Time Off

Paid Holidays

Professional Membership

Technical Training

Certification

Education Assistance

Job summary

Abacus Technology Corporation is seeking a Help Desk Specialist to provide end-user technical support for the BLITS program at Hanscom AFB. The role requires handling incidents, remote troubleshooting, and on-site assistance as needed.

You will work with Windows 10, Active Directory, Office 365, Teams, Skype for Business, and Outlook while ensuring proper licensing and security practices. Must be US citizen with Secret clearance.

Qualifications

• 3+ years experience in a help desk or technical support role.
• HS Diploma or GED.
• Security+ CE certification required.
• ITIL certification desired.
• Experience with Windows Desktop OS (Windows 10) and Active Directory.
• Experience with Microsoft Office products (O365/2016), Teams, Skype for Business, Outlook.
• Strong customer service and communication skills.
• US citizen with current Secret clearance.
• Willing to work split/rotational Help Desk shifts (730AM-430PM).

Responsibilities

• Handle daily maintenance and monitoring of managed hardware and software for Hanscom AFB clients and customers, classified and unclassified systems.
• Review tickets daily and keep customers informed of changes.
• Support client voice issues, including VoIP and SIP services.
• Troubleshoot and repair over the phone (Dameware), in the office, or on-site as needed.
• Install and troubleshoot authorized software; ensure licensing and inventory accuracy.
• Support NSA Type-1 encryption operations, including COMSEC key installation and configuration.
• Support encrypted desktops/laptops (physical and virtual).
• Ensure workstations and peripherals are configured for network operation and availability.
• Implement patches and security fixes when SCCM cannot be used.
• Support related IT project efforts as directed.

Skills

Help desk experience

Security+ CE

ITIL

Windows 10

Active Directory

Office 365

Teams

Skype for Business

Outlook

Customer service

Communication

Troubleshooting

Dameware

SCCM

On-site/remote support

Education

HS Diploma or GED

Tools

Dameware

SCCM

Job description

Abacus Technology Corporation is seeking a Help Desk Specialist to provide end-user technical support for the BLITS program at Hanscom AFB. The role requires handling incidents, remote troubleshooting, and on-site assistance as needed.

You will work with Windows 10, Active Directory, Office 365, Teams, Skype for Business, and Outlook while ensuring proper licensing and security practices. Must be US citizen with Secret clearance.