Security-Cleared Help Desk Technician - IT Support Pro

Abacus Technology Corporation; Bedford (MA); On-site; USD 58,000 - 69,000; Full time

Benefits offered by this job

Health Insurance

401(k) and Matching

Life Insurance

Short- and Long-Term Disability

Paid Time Off

Paid Holidays

Professional Membership, Technical培训,

Job summary

Abacus Technology Corporation is seeking a Help Desk Specialist to provide technical support for end users for the BLITS program at Hanscom AFB. This full-time role requires handling daily maintenance, ticket follow-up, and remote/onsite troubleshooting across classified and unclassified systems.

The ideal candidate has 3+ years in a help desk, Security+ CE certification, Windows 10/Active Directory expertise, and strong customer service skills.

Qualifications

• 3+ years experience in a help desk or technical support role.
• Must be Security+ CE certified.
• ITIL certification desired.
• Experience with Windows Desktop Operating Systems (Windows 10) and Active Directory.
• Experience with Microsoft Office Products (O365/2016), Teams, Skype for Business, Outlook.

Responsibilities

• Handle daily maintenance and monitoring of managed hardware and software for Hanscom AFB clients and customers, both classified and unclassified systems.
• Review tickets assigned daily and keep customers up to date on any and all changes.
• Support client voice issues, to include VoIP and SIP services.
• Conduct troubleshooting and repairs over the phone remotely utilizing Dameware, in the office when a customer is able to bring the device in, and on-site with the customer when needed.
• Install and troubleshoot authorized software for customers in a timely manner; ensure all software installed on customer organization systems is appropriately licensed, authorized, and recorded in the base software license inventory.
• Support classified NSA Type-1 encryption operations including COMSEC key installation/coordination processes, device configurations and/or troubleshooting.
• Support classified desktops/laptops which may be physical hardware based or virtualized desktops (VDI).
• Ensure workstations, peripherals, communications devices, and operating system/application software are properly configured for network operation, are on-line, and are available to users.
• Implement software patches and security fixes when it cannot be done using enterprise SCCM.
• Support expanded/related IT project efforts as/if directed.

Skills

Windows 10

Active Directory

Office 365/2016

Teams

Skype for Business

Outlook

Dameware

SCCM

Troubleshooting

Customer service

Technical support

Education

HS Diploma or GED

Security+ CE

ITIL certification desired

Tools

Dameware

Job description

Abacus Technology Corporation is seeking a Help Desk Specialist to provide technical support for end users for the BLITS program at Hanscom AFB. This full-time role requires handling daily maintenance, ticket follow-up, and remote/onsite troubleshooting across classified and unclassified systems.

The ideal candidate has 3+ years in a help desk, Security+ CE certification, Windows 10/Active Directory expertise, and strong customer service skills.