IT Help Desk Support Specialist

Indotronix International Corporation; Montgomery (AL); On-site; USD 42,000 - 54,000; Full time

Job summary

Indotronix International Corporation is seeking a Help Desk Specialist to provide phone and in-person technical support to end users in Montgomery, AL. The role requires resolving issues related to email, directory services, and standard Windows desktop applications, as well as supporting internally developed applications.

The ideal candidate will diagnose hardware and software problems, maintain a high level of customer service, and ensure user satisfaction through timely and effective

Qualifications

• Active SECRET security clearance is required.
• Previous help desk experience is essential.
• Experience supporting Windows desktop applications and email systems.
• Ability to troubleshoot hardware and software issues.

Responsibilities

• Deliver responsive technical support via phone and in person
• Troubleshoot issues related to email, directories, and Windows-based desktop applications
• Support and maintain internally developed applications
• Diagnose and resolve hardware and software issues efficiently
• Ensure a high level of customer service and user satisfaction

Skills

Phone support

In-person support

Customer service

Troubleshooting

Windows desktop applications

Email systems

Directory services

Software issue diagnosis

Job description

Security Clearance: Active SECRET clearance

Job Overview:

We are seeking an experienced Help Desk Specialist to provide both phone and in-person technical support to end users.

This role involves assisting with email systems, directory services, standard Windows desktop applications, and custom applications developed under this contract and its predecessors.

Key Responsibilities:

• Deliver responsive technical support via phone and in person
• Troubleshoot issues related to email, directories, and Windows-based desktop applications
• Support and maintain internally developed applications
• Diagnose and resolve hardware and software issues efficiently
• Ensure a high level of customer service and user satisfaction