Help Desk Technician - On-Site, Direct Hire, Growth

Michael Aaron Staffing, LLC; Carrollton (TX); On-site; USD 42,000 - 52,000; Full time

Job summary

Michael Aaron Staffing, LLC is seeking a skilled Help Desk Associate (Customer Service Level 1 Technician) to join our client's team. You will provide technical support and assistance to our internal users, ensuring smooth operation of IT systems and excellent customer service.

Training is 4-6 weeks, Monday-Friday 8am-5pm. Ideal candidates must be available to work any shift and any day; on-site attendance is required as part of a direct-hire arrangement.

Qualifications

• 1-3 years of experience in a customer service help desk or service desk role.
• Strong customer service orientation with excellent communication and interpersonal skills.
• Proficient with CRM and task management software; basic technical support knowledge.
• Detail-oriented with ability to manage accurate customer records and multi-system troubleshooting.

Responsibilities

• Efficiently create and manage service tickets, ensuring timely issue resolution and updates within the ticketing system.
• Diagnose technical issues and guide onsite technicians through resolutions, documenting interactions.
• Escalate unresolved incidents per SLAs, ensuring seamless handover to next level of support.
• Collaborate with team members and communicate effectively to maintain a cohesive environment and continuous improvement in service delivery.
• Employ remote support tools and ticketing system to facilitate efficient problem resolution.

Skills

Customer service

Communication

Interpersonal skills

Detail oriented

Multitasking

Troubleshooting

Education

High school diploma / GED

Tools

CRM software

Task management software

Microsoft Office

Microsoft Teams

Job description

Michael Aaron Staffing, LLC is seeking a skilled Help Desk Associate (Customer Service Level 1 Technician) to join our client's team. You will provide technical support and assistance to our internal users, ensuring smooth operation of IT systems and excellent customer service.

Training is 4-6 weeks, Monday-Friday 8am-5pm. Ideal candidates must be available to work any shift and any day; on-site attendance is required as part of a direct-hire arrangement.