Help Desk Technician - Tier 1 Support (Windows & Office)

HD Supply Canada, Inc; Atlanta, Northern (GA, KY); Hybrid; USD 42,000 - 58,000; Full time

Job summary

HD Supply Canada, Inc seeks a Help Desk Associate to provide tier one technical support for associates in Atlanta. You will diagnose basic PC, application, and access issues, advise on steps, and ensure security policies are followed.

The role requires an HS Diploma or GED with technical training; 2–5 years of experience is typical. Occasional after-hours on-call support may be required in a fast-paced enterprise environment.

Qualifications

• Moderate knowledge of Windows and Office applications.
• Ability to diagnose basic incidents and requests and guide users through solutions.
• Familiarity with security practices and enterprise policies.

Responsibilities

• Responds to tier one support tickets by diagnosing and resolving basic incidents and requests.
• Reviews system diagnostics to assess functionality and efficiency.
• Installs and updates company software and hardware.
• Provides after hours on-call support and user training on new features.
• Refers complex problems to a supervisor and follows established procedures.

Skills

Windows

Microsoft Office

Education

HS Diploma or GED

Associate degree in a technical discipline

Technical certification

Job description

HD Supply Canada, Inc seeks a Help Desk Associate to provide tier one technical support for associates in Atlanta. You will diagnose basic PC, application, and access issues, advise on steps, and ensure security policies are followed.

The role requires an HS Diploma or GED with technical training; 2–5 years of experience is typical. Occasional after-hours on-call support may be required in a fast-paced enterprise environment.