Help Desk Technician - Lehigh Valley, PA

Watchkeep; Northern (KY); Sur place; USD 40 000 - 52 000; Plein temps

Résumé du poste

Paycom - ATS is seeking a hands-on Help Desk Technician in Lehigh Valley, PA. The role focuses on diagnosing, troubleshooting, and resolving IT issues across client environments, with OS installs, user environments, and end-user support for Windows 10/11.

You will investigate hardware and software issues, configure and deploy systems, and document solutions for repeatability. Occasional local travel and a need for a valid license are required.

Qualifications

• Familiar with Windows installation procedures, file locations, registry properties.
• Desktop networking basics and network troubleshooting at the user level.
• Experience providing end user support for Windows 10/11.
• Strong written and verbal communication skills for clear ticket documentation.
• Ability to lift up to 30 pounds as required for equipment handling.
• Occasional local travel may be required; a valid license and transportation are needed.

Responsabilités

• Break down technical problems and identify root causes.
• Manage tickets end-to-end, not just escalation.
• Configure and deploy systems (OS installs, user environments, applications).
• Investigate and resolve hardware and software issues at the desktop level.
• Document problems and solutions clearly for repeatability.
• Work across multiple client environments with different configurations.

Connaissances

Windows support

Desktop networking

End user support

Written communication

Verbal communication

Lift 30 lbs

Description du poste

# Help Desk Technician - Lehigh Valley, PA## OverviewSalary Range$40,000.00 - $52,000.00 Salary/yearLevelEntryPosition TypeFull TimeJob ShiftDay## DescriptionThis is a **hands-on technical role** focused on diagnosing, troubleshooting, and resolving real-world IT issues across client environments.You will:* Investigate and resolve hardware and software issues (Windows environments)* Configure and deploy systems (OS installs, user environments, applications)* Troubleshoot network and endpoint issues at the desktop level* Work across multiple client environments with different configurations* Document problems and solutions clearly for repeatabilityThis is not a script-driven call center role. You are expected to **think, diagnose, and solve**.**What You’ll Actually Be Doing*** Break down technical problems and identify root causes* Work tickets end-to-end (not just escalate)* Build repeatable solutions and improve processes* Learn new tools and environments quickly* Balance speed with accuracy**What We Value in This Role*** Strong problem-solving ability (not just following steps)* Comfort working independently* Clear, concise written communication* Attention to technical detail* Willingness to learn through hands-on experience**Environment*** Fast-moving, but not chaotic* You will be given ownership of your work* You are trusted to figure things out before asking for help* Support is available, but not micromanagement**Growth Path*** Exposure to multiple client environments and systems* Development into higher-level technical or engineering roles* Structured learning through our internal Ramp Program## Qualifications· Familiarity with Windows installation procedures, file locations, registry properties· Networking familiarity at the desktop level· Desktop systems and application end user support (Windows 10, 11)· Ability to demonstrate strong written and verbal communications skills· Ability to lift 30 pounds· Occasional local travel required, so a license and transportation is required