Technician II Client Services

Lehigh Valley Health Network, Inc.; Bethlehem (Northampton County); On-site; USD 52,000 - 70,000; Full time

Job summary

Lehigh Valley Health Network, Inc. is seeking a Technician II in Client Services to deliver desktop support and deployment services. You will troubleshoot escalated issues, deploy software, and document solutions to help the IT knowledge base.

This role focuses on strong customer service and technical collaboration in a healthcare environment. Join LVHN's forward-thinking team that values teamwork, technology, and patient-centric support.

Qualifications

• High School Diploma/GED.
• 3+ years related work experience.
• Strong interpersonal skills to provide a positive support experience.
• Understanding of ticketing systems (e.g. ServiceNow).
• Ability to troubleshoot and escalate technical issues when necessary.
• Familiarity with desktop support concepts and basic networking.

Responsibilities

• Resolve escalated desktop, application, and connectivity issues.
• Perform software deployments, updates, and patching.
• Document solutions and contribute to the IT knowledge base.
• Provide training and guidance to junior technicians.
• Communicate effectively with end-users to ensure clarity and satisfaction.

Skills

Interpersonal skills

Ticketing systems

Customer service mindset

Education

High School Diploma/GED

Tools

ServiceNow

Citrix VDI

Printer deployments

Job description

# Technician II Client ServicesFull-TimeDay ShiftDepartmentCSS-Info Services Customer ServiceShift DetailsDay Shift, Monday-Friday; 8:00a-4:30pApply NowJob IDwd-JR141662PostedSeptember 23, 2026# Technician II Client ServicesApply NowSearch More Jobs**Join a team that delivers excellence.**Lehigh Valley Health Network (LVHN) is home to nearly 23,000 colleagues who make up our talented, vibrant and diverse workforce.Join our team and experience firsthand what it's like to be part of a healthcare organization that's nationally recognized, forward-thinking and offers plenty of opportunity to do great work.Imagine a career at one of the nation's most advanced health networks.Be part of an exceptional healthcare experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward-thinking organization offering plenty of opportunity to do great work.LVHN has been ranked among the \"Best Hospitals\" by U.S. News & World Report for 23 consecutive years. We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. These recognitions highlight LVHN's commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best healthcare possible every day.Whether you're considering your next career move or your first, you should consider Lehigh Valley Health Network. **Summary** Responsible for delivering exceptional support and assistance to clients and customers regarding technical products and services. Troubleshoots issues, provides guidance, and resolves technical inquiries to ensure customer satisfaction. Provides desktop support and equipment deployment services in clinical, academic, and corporate settings. Responds to support requests, diagnoses technical problems, offers solutions, and facilitates communication between clients and technical teams. Fosters strong client relationships, enhances user experience, and ensures the effective use of technology solutions. **Job Duties*** Resolve escalated desktop, application, and connectivity issues.* Perform software deployments, updates, and patching.* Document solutions and contribute to the IT knowledge base.* Provide training and guidance to junior technicians* Communicate effectively with end-users to ensure clarity and satisfaction **Minimum Qualifications*** High School Diploma/GED* 3 years related work experience* Apply logical steps to resolve technical issues and escalate when necessary* Strong interpersonal skills to provide a positive support experience* Understanding of ticketing systems (e.g. ServiceNow) and workflow documentation* Handle evolving technologies and processes (e.g. Citrix VDI desktop testing and FlexTG printer deployments)* General awareness of IP addressing, connectivity troubleshooting, and basic network protocols **Additional Qualifications** **Physical Demands** Lift and carry 40-50 lbs. Examples: Push/pull patients on bed, stretcher (requires 29 lbs. push force), lateral transfers up to 50 lbs. of the patient's weight. Frequent to continuous standing/walking. Patient transporters can walk 8-10 miles per shift. \\*Patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR. Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.