Systems Administrator

Watchkeep; Reading (Berks County); On-site; USD 65,000 - 85,000; Full time

Job summary

Watchkeep is seeking a Systems Administrator in Reading, PA, to join our Managed Services team. This role involves troubleshooting complex IT issues and providing exceptional customer support. You will work collaboratively to resolve problems and optimize IT tools.

The ideal candidate has 4–6 years of experience in an IT support role, with strong skills in Windows Server, Microsoft 365, and networking concepts. Join us to improve client environments and support business goals through reliable IT solutions.

Qualifications

• 4–6 years of experience in an IT support role, ideally within an MSP or fast-paced technical environment.
• Proven success resolving complex Level 2 tickets and supporting business-class infrastructure.
• Strong troubleshooting and attention to detail.

Responsibilities

• Troubleshoot and resolve advanced server, networking, Microsoft 365, and security-related issues.
• Provide responsive and customer-focused support.
• Administer and maintain RMM, PSA, and monitoring platforms.

Skills

Windows Server

Microsoft 365

Networking concepts

Customer service

Troubleshooting

Education

4 Year Degree

Tools

RMM Tools

PowerShell

Job description

# Systems Administrator - Reading, PA## OverviewSalary Range$65,000.00 - $85,000.00 Salary/yearLevelExperiencedPosition TypeFull TimeJob ShiftDayEducation Level4 Year DegreeTravel PercentageUp to 25%## DescriptionAre you a hands-on IT professional who thrives on solving complex problems and delivering exceptional customer experiences? Join our Managed Services team as a **Systems Administrator**, where you’ll play a key role in supporting and improving client environments while serving as a trusted escalation point for advanced technical issues.In this role, you’ll work with modern tools, collaborate with a talented technical team, and help ensure our clients achieve their business goals through reliable, secure, and efficient IT solutions.**What You’ll Do*** **Be a Level 2 Escalation Expert:** Troubleshoot and resolve advanced server, networking, Microsoft 365, Active Directory, and security-related issues using phone, email, and remote support tools.* **Deliver Outstanding Service:** Provide responsive, professional, and customer-focused support while representing the Managed Services team with excellent communication.* **Manage & Optimize MSP Tools:** Administer and maintain RMM, PSA, and monitoring platforms to ensure system health, proactive issue resolution, and service quality.* **Collaborate Across Teams:** Work closely with Service Desk peers, triage managers, and project engineers to ensure smooth escalations and knowledge sharing.* **Improve Processes:** Follow and help refine SOPs, runbooks, and technical standards. Identify opportunities for automation, efficiency, and long-term improvements.* **Understand Client Environments:** Maintain accurate documentation and a deep understanding of client infrastructure, including servers, networks, and cloud environments.* **Automate & Script:** Use tools like PowerShell to streamline administration and reduce manual work.* **Grow Your Skills:** Continue developing your technical expertise through certifications, training, and staying current with emerging technologies.## Qualifications* 4–6 years of experience in an IT support role, ideally within an MSP or fast-paced technical environment* Proven success resolving complex Level 2 tickets and supporting business-class infrastructure* Strong experience with:* Windows Server* Microsoft 365 (Exchange, Teams, OneDrive)* Networking concepts and security configurations* MSP tools such as RMM and PSA* Excellent customer service skills with a patient, professional, and empathetic approach* Strong troubleshooting, documentation, and attention to detail* Ability to clearly explain technical concepts to non-technical users* Certifications such as **Network+**, **Server+**, **CCNA**, or Microsoft certs (MS-900, MD-102) are a plus and encouraged