Help Desk Technician: Launch Your IT Career

CNWR Inc.; Toledo (OH); On-site; USD 35,000 - 50,000; Full time

Job summary

CNWR Inc. in Toledo, Ohio is searching for a Help Desk Technician who will be the first point of contact for partners and clients. This entry-level role involves monitoring and resolving tickets in a high-pressure environment while emphasizing empathy and a partner-first attitude.

The ideal candidate will possess experience in IT services, proficiency in Microsoft Office Suite, and a basic understanding of computer networking. CNWR offers a dynamic work culture focused on continuous improvement.

Qualifications

• Proficiency in Microsoft Office Suite.
• 1–3 years of experience in IT services.
• Basic comprehension of computer networking.
• Experience with a ticketing platform.

Responsibilities

• Monitor the Service Desk for new tickets and triage them.
• Resolve issues to partner satisfaction and run escalation process.
• Set up, deploy, and update configurations for workstations.
• Perform actions in Active Directory and Microsoft365.
• Monitor and respond to client-facing communications.

Skills

Microsoft Office Suite proficiency

Experience in IT services (1-3 years)

Basic computer networking comprehension

Experience with ticketing platform

Job description

CNWR Inc. in Toledo, Ohio is searching for a Help Desk Technician who will be the first point of contact for partners and clients. This entry-level role involves monitoring and resolving tickets in a high-pressure environment while emphasizing empathy and a partner-first attitude.

The ideal candidate will possess experience in IT services, proficiency in Microsoft Office Suite, and a basic understanding of computer networking. CNWR offers a dynamic work culture focused on continuous improvement.