Help Desk Technician: IT Ops, Intune & Patch Lead

Egreenservices; Thornton (CO); On-site; USD 97,000 - 139,000; Full time

Benefits offered by this job

Freelance setup

Mentorship

Benefits

Job summary

Visa in Thornton, CO is seeking a Help Desk Technician to investigate and fix user-reported bugs, manage deployments, and maintain code quality. The role emphasizes_PATCH management and latency diagnostics within a small, growth-minded team.

Ideal candidates bring experience with CO regulations and a calm, independent approach to changing project scopes, plus strong writing for high-stakes emails. The position offers a freelance setup, mentorship, and comprehensive benefits in a fast-paced

Qualifications

• Knowledge of CO-specific regulations relevant to technology work.
• Proven Patch Management judgment when the textbook answer doesn't fit.
• Critical thinking skills and sound, independent judgment.
• Demonstrated calm when a Thornton, CO client changes scope mid-stream.
• A writer's ear for tone in a high-stakes email.

Responsibilities

• Investigate, diagnose, and fix bugs reported by users and monitoring tools
• Containerize applications and manage deployments with Endpoint Management and Disaster Recovery
• Ensure code quality through automated linting, testing, and static analysis
• Pull Visa's Patch Management stack out of the CO region before the migration deadline
• Hunt down the latency spikes nobody at Visa can explain
• Set the SaaS Administration coding standards the rest of Visa engineering follows

Skills

CO regulations knowledge

Patch Management judgment

Critical thinking

Calm under scope changes

Business writing tone

Job description

Visa in Thornton, CO is seeking a Help Desk Technician to investigate and fix user-reported bugs, manage deployments, and maintain code quality. The role emphasizes_PATCH management and latency diagnostics within a small, growth-minded team.

Ideal candidates bring experience with CO regulations and a calm, independent approach to changing project scopes, plus strong writing for high-stakes emails. The position offers a freelance setup, mentorship, and comprehensive benefits in a fast-paced