Help Desk Technician: Bash & Jira Backend Specialist

Energy Innovation Corp; Cleveland (OH); On-site; USD 66,000 - 101,000; Full time

Benefits offered by this job

Benefits worth having

Job summary

Target in Cleveland, OH is seeking a Help Desk Technician to stabilize outages, optimize desktop support, and contribute to our growing technology platform.

The role emphasizes collaboration, ownership, and growth: you'll work with Jira Service Management, SaaS administration, and backend tooling to deliver reliable services and protect Cleveland's digital infrastructure. The team offers a competitive salary and growth opportunities within the organization.

Qualifications

• 3+ years in a Help Desk Technician role.
• Familiar with Cleveland market and local tech landscape.
• Experience with SaaS administration.
• Proficient with Jira Service Management and change management.
• Strong analytical and problem-solving skills.

Responsibilities

• Translate outages into fixes to prevent future incidents in Cleveland.
• Write Jira Service Management integration tests to catch regressions before release.
• Profile memory usage and fix leaks affecting Cleveland nodes.
• Design and maintain backend services using Bash and security best practices.
• Containerize apps and manage deployments with Change Management and Jira Service Management.
• Bridge components with Jira Service Management for platform integration.
• Review Jira Service Management codebase to improve quality and knowledge sharing.

Skills

3+ years in Help Desk

SaaS Administration

Jira Service Management

Change Management

Team collaboration

Tools

Jira Service Management

Zabbix

Job description

Target in Cleveland, OH is seeking a Help Desk Technician to stabilize outages, optimize desktop support, and contribute to our growing technology platform.

The role emphasizes collaboration, ownership, and growth: you'll work with Jira Service Management, SaaS administration, and backend tooling to deliver reliable services and protect Cleveland's digital infrastructure. The team offers a competitive salary and growth opportunities within the organization.