Help Desk Technician — IT Ops & Uptime Leader (Hybrid)

Commerce Partners Inc; Grand Junction (CO); On-site; USD 83,000 - 111,000; Full time

Benefits offered by this job

Comprehensive benefits

Job summary

Commerce Partners Inc in Grand Junction is seeking a Help Desk Technician at a mid-level, offering ownership early and a chance to influence technology strategy. The role rewards your 3 years of People Management experience with $83,000 - $111,000 and a voice in company direction.

You'll stand up observability, harden auth for audits, and rewrite VPN configuration to reduce technical debt, while collaborating on hybrid projects across teams in Colorado.

Qualifications

• Hands-on problem solving experience that survives a whiteboard interview.
• Comfort with hybrid arrangements and the rhythms of a fast-growing workplace.
• Written communication clear enough to survive a forwarded email chain.
• Ability to thrive both independently and as part of a tight-knit team.
• Comfortable presenting ideas to stakeholders at every level.
• Authorized to work in the United States without sponsorship.
• A communicator who writes the meeting recap nobody asked for but everyone reads.

Responsibilities

• Stand up observability so Commerce Partners Inc sees failures before customers in CO do
• Harden Commerce Partners Inc's Problem Solving auth so the CO audit comes back clean
• Ship the VPN Configuration joyfully-rigorous rewrite that pays down years of Commerce Partners Inc technical debt
• Refactor the technology module Commerce Partners Inc has been afraid to touch
• Decode the undocumented People Management service nobody at Commerce Partners Inc remembers writing
• Defend Commerce Partners Inc uptime through the 2 a.m. Grand Junction pages nobody volunteers for
• Pair with cross-functional partners to scope and deliver hybrid projects

Skills

Problem solving

Hybrid work

Written communication

Independent and team work

Presenting to stakeholders

Work authorization

Meeting notes

Job description

Commerce Partners Inc in Grand Junction is seeking a Help Desk Technician at a mid-level, offering ownership early and a chance to influence technology strategy. The role rewards your 3 years of People Management experience with $83,000 - $111,000 and a voice in company direction.

You'll stand up observability, harden auth for audits, and rewrite VPN configuration to reduce technical debt, while collaborating on hybrid projects across teams in Colorado.