IT Help Desk Technician II — Grow with a Mission‑Driven Team

Chenega MIOS SBU; Melbourne (FL); On-site; USD 42,000 - 60,000; Full time

Job summary

Chenega MIOS is seeking a Help Desk Technician II in Melbourne, FL to deliver first-line IT support for DoS/INL/A missions. The role emphasizes incident handling, user support, and basic security practices across desktop and networked systems.

The ideal candidate will hold an Associate’s degree (or 3+ years of related experience), possess relevant certifications, and be able to pass background checks and a drug screen. A US driver’s license is required.

Qualifications

• Associate’s degree or 3+ years’ relevant experience.
• CompTIA A+, CompTIA Security+, HDI-CSR, HDI-SCA, or HDI-DAST certifications are highly desired.
• Must have a valid US Driver’s license; Secret clearance required; background and drug screening.

Responsibilities

• Answer calls and fulfill requests from end users.
• Provide first-level diagnostics and password/account support.
• Diagnose and resolve issues on desktop, laptop, and related IT systems.
• Assist with installation, troubleshooting, and maintenance of IT systems.
• Maintain tickets and ensure response times meet performance standards.
• Possibly lead small teams on projects and travel CONUS/OCONUS.

Skills

Troubleshooting hardware/software

Customer service

Microsoft Windows/Microsoft Office

Communication skills

Security principles

Education

Associate’s degree in a related field

HDI-CSR/HDI-SCA/HDI-DAST or CompTIA certifications

Tools

Incident Ticketing systems

Job description

Chenega MIOS is seeking a Help Desk Technician II in Melbourne, FL to deliver first-line IT support for DoS/INL/A missions. The role emphasizes incident handling, user support, and basic security practices across desktop and networked systems.

The ideal candidate will hold an Associate’s degree (or 3+ years of related experience), possess relevant certifications, and be able to pass background checks and a drug screen. A US driver’s license is required.