Aspiring IT Help Desk Specialist | Entry-Level IT Support & Growth

Chenega MIOS SBU; St. Louis (MO); On-site; USD 50,000 - 70,000; Full time

Job summary

Chenega MIOS in St. Louis, MO is seeking a Junior Help Desk Specialist to deliver frontline IT support for federal customers from the local Service Desk. You will handle inquiries, troubleshoot, and guide users through issue resolution.

The role emphasizes strong customer service, early incident response, and collaboration with a multi-disciplinary team, with opportunities for professional growth and formal development programs.

Qualifications

• Bachelor’s Degree or higher.
• Associate’s Degree or equivalent.
• High School Diploma plus 1+ year IT experience or
• 3+ years Military experience or
• 1+ years in a government agency environment.
• Relevant experience with ServiceNow and Intelligence Community; strong customer service, organization, and time management.

Responsibilities

• Assist in providing technical assistance and support related to computer systems, hardware, or software.
• Assist in responding to queries, run diagnostic programs, isolate problems, and determine and implement solutions.
• Respond to email or chat messages for customers seeking help.
• Walk customers through the problem-solving process.
• Run diagnostic programs to resolve problems.
• Follow up with customers to ensure issues were resolved.
• Gain feedback from customers about system usage.
• Run reports to determine malfunctions that continue to occur.
• Create a ticket in the incident management system for all support calls.

Skills

Customer service

Phone support

Technical troubleshooting

Communication

Time management

Education

Bachelor’s Degree

Associate’s Degree

High School Diploma + IT experience

Military experience

Govt. agency experience

Tools

ServiceNow

Job description

Chenega MIOS in St. Louis, MO is seeking a Junior Help Desk Specialist to deliver frontline IT support for federal customers from the local Service Desk. You will handle inquiries, troubleshoot, and guide users through issue resolution.

The role emphasizes strong customer service, early incident response, and collaboration with a multi-disciplinary team, with opportunities for professional growth and formal development programs.