IT Help Desk Technician to Level 2 Engineer | Hybrid MSP

Bowman Williams; Fair Lawn (NJ); Hybrid; USD 45,000 - 55,000; Full time

Benefits offered by this job

Dental coverage

Vision coverage

401(k) with Safe Harbor match

Phone reimbursement

Job summary

Bowman Williams is seeking an IT Help Desk Technician to support users across small and mid-sized businesses in a hybrid work model. You will gain exposure to Microsoft 365, Active Directory, Entra ID, Intune, networking, RMM tools, and client infrastructure while receiving structured onboarding and mentorship.

The role focuses on foundational IT support, troubleshooting, and escalating advanced issues as you progress toward Level 2 engineering, with a collaborative, fast-paced MSP environment.

Qualifications

• 1–2+ years of IT support experience.
• Must troubleshoot logically and methodically.
• Strong communication, organization and documentation skills.

Responsibilities

• Serve as the first point of contact for support requests by phone and email.
• Troubleshoot Windows devices, login issues, passwords, MFA, Microsoft 365, Office, Adobe, printers, and common business apps.
• Add/modify/disable users in Active Directory and Entra ID.
• Support Microsoft 365 licensing, permissions, distribution lists, and user administration.
• Troubleshoot Wi-Fi, DNS, DHCP, SMB, connectivity, and other basic network issues.
• Configure printers, scan to email, and scan to folder.
• Use PSA, RMM, and Intune tools to monitor alerts, run scripts, review devices, and track tickets.
• Maintain ticket notes, documentation, and knowledge base records.
• Escalate complex networking, security, server, and infrastructure issues with clear context.

Skills

Troubleshooting

IT support

Communication

Documentation

Ticketing

Tools

Microsoft 365

Active Directory

Entra ID

Intune

RMM

PSA

Job description

Bowman Williams is seeking an IT Help Desk Technician to support users across small and mid-sized businesses in a hybrid work model. You will gain exposure to Microsoft 365, Active Directory, Entra ID, Intune, networking, RMM tools, and client infrastructure while receiving structured onboarding and mentorship.

The role focuses on foundational IT support, troubleshooting, and escalating advanced issues as you progress toward Level 2 engineering, with a collaborative, fast-paced MSP environment.