Help Desk Technician II — Enterprise IT (Secret Clearance)

General Dynamics Information Technology, Inc.; Kansas; On-site; USD 43,000 - 58,000; Full time

Benefits offered by this job

401(k) with company match

Paid time off

Healthcare options

Job summary

General Dynamics Information Technology, Inc. seeks a Help Desk Technician II to support enterprise IT for United States Mobility Air Force consumers.

You will work with HQ AMC A4 Program Managers and end users to ensure system availability, provide support for eTools and Logistics servers, and assist with software/hardware optimization. The role requires 3+ years of experience, an Associate's degree, an active U.S.

Qualifications

• Associate's degree or higher required.
• 3+ years of related Help Desk experience.
• Proficiency with enterprise IT and operating environments.
• Knowledge of Information Assurance concepts and DoD policies.

Responsibilities

• Interact with end users to determine requirements and provide support.
• Research, design, and modify enterprise-wide systems and applications.
• Manage logistics IT support and server environments for Logistics functions.
• Provide end-user support for mobile devices, laptops, and desktops.
• Install, configure, and maintain software and hardware per policy.
• Escalate issues to reduce impact on global customers and maximize availability.
• Enforce network security policies and document access control.
• Maintain trouble tickets with timestamps and resolutions.
• Guide less-experienced staff and provide consulting on complex projects.

Education

Associate's Degree

Job description

General Dynamics Information Technology, Inc. seeks a Help Desk Technician II to support enterprise IT for United States Mobility Air Force consumers.

You will work with HQ AMC A4 Program Managers and end users to ensure system availability, provide support for eTools and Logistics servers, and assist with software/hardware optimization. The role requires 3+ years of experience, an Associate's degree, an active U.S.