Help Desk Technician I — Start Your IT Support Career

Garver Engineering; Rogers (AR); On-site; USD 42,000 - 56,000; Full time

Job summary

Garver Engineering in Rogers, AR is seeking a Help Desk Technician I to join its Information Technology team. You will diagnose and resolve basic end-user issues, install software, and support workstations and networked devices.

The role requires 1–3 years of help desk experience, a high school diploma, strong customer service, and the ability to travel to other Garver offices as needed. Training and cross-team collaboration are included.

Qualifications

• 1–3 years of professional help desk or related experience.
• High School Diploma or equivalent.
• Ability to multi-task in a fast-paced environment.
• Experience with Microsoft Office and Teams applications.
• Ability to work well with end-users.
• Ability to lift 40 lbs.
• Ability to collaborate and work well with team members.
• Customer service oriented.
• Ability to travel to other Garver offices as needed.

Responsibilities

• Support for basic customer issues such as solving end user software, hardware, and other desktop problems.
• Working help desk tickets.
• Equipment shipping, receiving and inventory management.

Skills

Customer service

Multi-tasking

End-user support

Microsoft Office

Microsoft Teams

Team collaboration

Education

High School Diploma or equivalent

Tools

Active Directory

Office 365

Networking (LAN/WAN/Wireless)

Switches & Routers

A+ certification

Network+ certification

Teams VoIP support

Job description

Garver Engineering in Rogers, AR is seeking a Help Desk Technician I to join its Information Technology team. You will diagnose and resolve basic end-user issues, install software, and support workstations and networked devices.

The role requires 1–3 years of help desk experience, a high school diploma, strong customer service, and the ability to travel to other Garver offices as needed. Training and cross-team collaboration are included.