Helpdesk Technician I

Garver Engineering; Harlingen (TX); On-site; USD 35,000 - 52,000; Full time

Job summary

Garver Engineering is seeking a Help Desk Technician I in Harlingen, TX. You will identify, escalate, and resolve IT issues while installing software and drivers on workstations and networks.

The role includes troubleshooting software, hardware, and networking, monitoring systems, and contributing to cross-team projects. Ideal candidates have 1–3 years of help desk experience, a High School Diploma or equivalent, and familiarity with MS Office/Teams.

Qualifications

• 1-3 years of professional help desk or related experience.
• High School Diploma or equivalent.
• Ability to multi-task in a fast-paced environment.
• Experience with Microsoft Office and Teams applications.
• Ability to work well with end-users.
• Ability to lift 40 lbs.
• Ability to collaborate and work well with team members.
• Customer service oriented.
• Ability to travel to other Garver offices as needed.

Responsibilities

• Identify, manage, escalate, and resolve basic technical issues.
• Install and configure software and drivers for workstations and networks.
• Troubleshoot software, hardware, and networking issues.
• Monitor systems and take corrective actions; participate or lead projects.
• Travel to other Garver offices as necessary.

Skills

Customer service

Multi-tasking

End-user support

Team collaboration

Physical ability

Willingness to travel

Education

High School Diploma or equivalent

A+ certification

Network+ certification

Tools

Microsoft Office

Microsoft Teams

Active Directory

Office 365

Networking hardware (switches/routers)

LAN/WAN/Wireless

Job description

Careers

Helpdesk Technician I

Harlingen, Texas

Garver's Information Technology department is hiring aHelp Desk Technician Iin Harlingen, TX.Typical responsibilities include identifying, manage, escalated, and resolve technical issues. Install and configure software, print drivers, utilities, etc. to be utilized on workstations and computer networks. Troubleshoot all information technology issues, including software, hardware, and networking. Monitor installed systems, identify problems, and take corrective action.Participating or leading projects and cross training with other IT Teams. This individual may also assist and travel to other Garver offices as necessary.

Key Responsibilities:

• Support for basic customer issues such as solving end user software, hardware, and other desktop problems.
• Working help desk tickets.
• Equipment shipping, receiving and inventory management.

Educational / Professional Experience & Abilities

• 1-3 years of professional help desk or related experience
• High School Diploma or equivalent
• Ability to multi-task in an efficient manner in a fast-paced environment.
• Experience with Microsoft Office and Teams applications
• Ability to work well with end-users.
• Ability to lift 40 lbs.
• Ability to collaborate and work well with team members.
• Customer service oriented
• Ability to travel to other Garver offices as needed.

Preferred Skills

• 3+ years of networking experience (LAN, WAN, Wireless)
• 3+ years working with network switches and routers
• Microsoft Active Directory experience
• Microsoft Office 365 support experience
• A+ certified
• Network+ certified
• Microsoft Teams VoIP and app support

Grow With Us

• Garver offers its employees programs such as company-paid professional memberships, company support for industry licenses and continuing education opportunities that foster a progressive atmosphere.
• Garver provides the tools, resources, and environment to develop leaders, stimulate ideas, and accomplish projects.
• By offering highly competitive salary packages, attractive benefits, and a comprehensive wellness program; Garver walks the talk when it comes to work-life balance.

Founded in 1919, Garver is an employee-owned engineering, planning, and environmental services firm focused on aviation, transportation, buildings, federal, water and wastewater services; surveying; advisory services; and construction engineering and inspection. In the top 100 of Engineering News-Record's Top 500 Design Firms list, with more than 1,400 employees, Garver provides an exceptional level of client service that reflects our people-first culture, which has achieved Zweig Group Best Firm to Work For Legacy Status. Learn how Garver invests in people and places they call home at GarverUSA.com.

Garver is committed to providing equal employment opportunities to all applicants and employees. Our employment practices are based upon an individual's capabilities and qualifications without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other category protected by law.