Helpdesk Technician I

Garver; Rogers (AR); On-site; USD 32,000 - 52,000; Full time

Job summary

Garver's Information Technology department is hiring a Help Desk Technician I in Rogers, AR. Typical responsibilities include identifying, managing, accelerating, and resolving technical issues. Install and configure software, print drivers, and utilities for workstations and networks.

Troubleshoot software, hardware, and networking problems, monitor systems, and take corrective action. You may also participate in projects and cross-train with other IT teams and travel to other Garver offices as

Qualifications

• 1-3 years of professional help desk or related experience.
• High School Diploma or equivalent.
• Ability to multi-task in a fast-paced environment.
• Experience with Microsoft Office and Teams applications.
• Ability to lift 40 lbs.
• Ability to travel to other Garver offices as needed.

Responsibilities

• Support for basic customer issues such as solving end user software, hardware, and other desktop problems.
• Working help desk tickets.
• Equipment shipping, receiving and inventory management.

Skills

Customer service

Multi-tasking

Team collaboration

Office 365/Teams

Education

High School Diploma or equivalent

1-3 years help desk experience

Tools

Active Directory

Office 365

Microsoft Teams

Job description

Careers

Helpdesk Technician I

Rogers, Arkansas

Garver's Information Technology department is hiring a Help Desk Technician I in Rogers, AR. Typical responsibilities include identifying, manage, accelerate, and resolve technical issues. Install and configure software, print drivers, utilities, etc. to be utilized on workstations and computer networks. Troubleshoot all information technology issues, including software, hardware, and networking. Monitor installed systems, identify problems, and take corrective action. Participating or leading projects and cross training with other IT Teams. This individual may also assist and travel to other Garver offices as necessary.

Key Responsibilities

• Support for basic customer issues such as solving end user software, hardware, and other desktop problems.
• Working help desk tickets.
• Equipment shipping, receiving and inventory management.

Educational / Professional Experience & Abilities

• 1-3 years of professional help desk or related experience
• High School Diploma or equivalent
• Ability to multi-task in an efficient manner in a fast-paced environment.
• Experience with Microsoft Office and Teams applications
• Ability to work well with end-users.
• Ability to lift 40 lbs.
• Ability to collaborate and work well with team members.
• Customer service oriented
• Ability to travel to other Garver offices as needed.

Preferred Skills

• 3+ years of networking experience (LAN, WAN, Wireless)
• 3+ years working with network switches and routers
• Microsoft Active Directory experience
• Microsoft Office 365 support experience
• A+ certified
• Network+ certified
• Microsoft Teams VoIP and app support

Grow With Us

Garver offers its employees programs such as company-paid professional memberships, company support for industry licenses and continuing education opportunities that foster a progressive atmosphere. Garver provides the tools, resources, and environment to develop leaders, stimulate ideas, and accomplish projects. By offering highly competitive salary packages, attractive benefits, and a comprehensive wellness program; Garver walks the talk when it comes to work-life balance.

Founded in 1919, Garver is an employee-owned engineering, planning, and environmental services firm focused on aviation, transportation, buildings, federal, water and wastewater services; surveying; advisory services; and construction engineering and inspection. In the top 100 of Engineering News-Record’s Top 500 Design Firms list, with more than 1,400 employees, Garver provides an exceptional level of client service that reflects our people-first culture, which has achieved Zweig Group Best Firm to Work For Legacy Status. Learn how Garver invests in people and places they call home at GarverUSA.com.

Garver is committed to providing equal employment opportunities to all applicants and employees. Our employment practices are based upon an individual's capabilities and qualifications without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other category protected by law.