Helpdesk Technician I — Frontline IT Support

Garver; Rogers (AR); On-site; USD 32,000 - 52,000; Full time

Job summary

Garver's Information Technology department is hiring a Help Desk Technician I in Rogers, AR. Typical responsibilities include identifying, managing, accelerating, and resolving technical issues. Install and configure software, print drivers, and utilities for workstations and networks.

Troubleshoot software, hardware, and networking problems, monitor systems, and take corrective action. You may also participate in projects and cross-train with other IT teams and travel to other Garver offices as

Qualifications

• 1-3 years of professional help desk or related experience.
• High School Diploma or equivalent.
• Ability to multi-task in a fast-paced environment.
• Experience with Microsoft Office and Teams applications.
• Ability to lift 40 lbs.
• Ability to travel to other Garver offices as needed.

Responsibilities

• Support for basic customer issues such as solving end user software, hardware, and other desktop problems.
• Working help desk tickets.
• Equipment shipping, receiving and inventory management.

Skills

Customer service

Multi-tasking

Team collaboration

Office 365/Teams

Education

High School Diploma or equivalent

1-3 years help desk experience

Tools

Active Directory

Office 365

Microsoft Teams

Job description

Garver's Information Technology department is hiring a Help Desk Technician I in Rogers, AR. Typical responsibilities include identifying, managing, accelerating, and resolving technical issues. Install and configure software, print drivers, and utilities for workstations and networks.

Troubleshoot software, hardware, and networking problems, monitor systems, and take corrective action. You may also participate in projects and cross-train with other IT teams and travel to other Garver offices as