Help Desk Technician I - On-Site IT Support

lifeworksaustin.org; Austin, Northern (TX, KY); Hybrid; USD 35,000 - 50,000; Full time

Benefits offered by this job

Paid time off

11 holidays per year

Premium-free medical plan with HSA

401(k) match

Job summary

LifeWorks is seeking a Help Desk Technician I to provide frontline IT support for employees across multiple locations in Austin. You will assist with account administration, device deployment, and asset management while resolving routine issues and guiding users through solutions.

The role emphasizes collaboration with senior staff, adherence to security policies, and ongoing training. This is a full-time, on-site position with competitive benefits.

Qualifications

• Two or more years of help desk, desktop support, or technical support experience.
• Associate degree preferred; four years of related IT experience may substitute for a degree.
• Certifications such as CompTIA A+, Network+, ITF+, Microsoft Fundamentals are a plus.

Responsibilities

• Respond to help desk tickets, calls, emails, and walk-up requests in a timely manner.
• Troubleshoot hardware, software, printers, mobile devices, and network connectivity issues.
• Support Windows and macOS computers, mobile devices, printers, and peripherals.
• Document interactions and resolutions in the IT ticketing system.
• Provide technical guidance and training to employees.
• Escalate complex issues to senior staff as appropriate.
• Assist with Microsoft 365 and Entra ID administration and onboarding/offboarding.
• Follow least-privilege access principles to maintain HIPAA and FERPA requirements.
• Deploy and manage assets using asset management systems; perform inventory audits.
• Perform basic network troubleshooting and support backup for infrastructure tasks.
• Follow IT SOPs and maintain accurate documentation; contribute to knowledge base.
• Attend meetings and trainings; travel between LifeWorks sites as needed.

Skills

Windows OS

macOS

Microsoft 365

Microsoft Entra ID

Networking basics

Troubleshooting

Customer service

Documentation

Asset management

HIPAA/FERPA awareness

Education

Associate degree in Information Technology/related field

Tools

RefTab

Job description

LifeWorks is seeking a Help Desk Technician I to provide frontline IT support for employees across multiple locations in Austin. You will assist with account administration, device deployment, and asset management while resolving routine issues and guiding users through solutions.

The role emphasizes collaboration with senior staff, adherence to security policies, and ongoing training. This is a full-time, on-site position with competitive benefits.