Help Desk Technician — Growth, Mentorship & Benefits

AMC Networks; Baton Rouge (LA); On-site; USD 68,000 - 94,000; Full time

Job summary

AMC Networks is seeking a Help Desk Technician to modernize its systems in Baton Rouge, LA. You will refactor and stabilize the technology module, stress-test Cisco IOS, and maintain microservices that support local customers.

Expect mentorship, a compensation range from $68,000 to $94,000 per year. As part of the team, you will document the Initiative system so a mid-level engineer can onboard quickly, collaborate across IT, and balance multiple priorities under deadline pressure in a

Qualifications

• Roughly 4+ years operating in a similar Help Desk Technician position.
• A writer's ear for tone in high-stakes email.
• Ability to balance multiple priorities under deadlines in Baton Rouge, LA.

Responsibilities

• Refactor the technology module AMC Networks has been afraid to touch
• Stress-test Cisco IOS systems until they bend, then harden where they cracked
• Refine and maintain microservices that support AMC Networks customers in Baton Rouge, LA
• Ship the Cisco IOS people-first rewrite that pays down years of AMC Networks technical debt
• Document the Initiative system so the next mid-level engineer onboards in days, not weeks

Tools

Cisco IOS

VMware vSphere

Office 365 Migration

Job description

AMC Networks is seeking a Help Desk Technician to modernize its systems in Baton Rouge, LA. You will refactor and stabilize the technology module, stress-test Cisco IOS, and maintain microservices that support local customers.

Expect mentorship, a compensation range from $68,000 to $94,000 per year. As part of the team, you will document the Initiative system so a mid-level engineer can onboard quickly, collaborate across IT, and balance multiple priorities under deadline pressure in a