Help Desk Technician for MSP

Aurora Computer Technology, Inc.; New York (NY); On-site; USD 40,000 - 56,000; Full time

Job summary

Aurora Computer Technology, Inc. is seeking a Help Desk Technician for an on-site role in Staten Island, NY. You will provide technical support to users, troubleshoot networks and desktop computers, and perform general help desk duties including computer repairs.

The position emphasizes customer service, clear communication, and basic networking knowledge. It is offered as a full or part-time opportunity with an on-site work arrangement.

Qualifications

• Desktop troubleshooting, networking basics, and customer service-driven support.
• Basic knowledge of networking and problem-solving skills are preferred.
• Clear communication is important for help desk interactions.
• Strong customer service and communication skills are valued.

Responsibilities

• Provide technical support to users.
• Troubleshoot networks and desktop computers.
• Perform help desk support and computer repairs as needed.

Skills

Desktop troubleshooting

Basic networking

Problem-solving

Customer service

Job description

Full or Part-Time on-site role for a Help Desk Technician at Aurora Computer Technology, Inc. in Staten Island, NY. The Help Desk Technician will be responsible for providing technical support, troubleshooting networks, desktop computers, performing help desk support, and conducting computer repairs.

Qualifications

• Desktop Computers, Troubleshooting, and Computer Repair skills a plus
• Basic knowledge of networking
• Problem-solving skills helpful
• Customer service and communication skills