Help Desk Technician: First-Line IT Support

Baptist Memorial Health Care Corporation; Memphis (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Baptist Memorial Health Care Corporation is seeking an on-site Help Desk Technician in Memphis, TN to provide initial technical support for employees via phone, email, and messaging. You will troubleshoot software and hardware issues across laptops, desktops, tablets, and smartphones, and log support tickets for tracking.

Complex issues will be escalated to second-level Technicians, with overtime and on-call as required.

Qualifications

• At least 2 years of experience, or an Associate's degree.
• Experience providing user support in a IT environment is a plus.

Responsibilities

• Provides technical assistance to computer system users.
• Solves problems dealing with a limited variety of concrete variables by interpreting written and verbal information and screenshots or data.
• Maintains current knowledge of hospital information systems, software, networks and telecommunications technologies.
• Uses standard tools to analyze, diagnose and resolve problems.
• Logs and documents support tickets and cases.
• Escalates complex issues to second-level Help Desk Technicians.
• Performs overtime, callback, and on-call as required.
• Performs other duties as assigned.

Skills

Technical support

Troubleshooting

Phone & email support

Documentation

Education

Associate's degree or equivalent experience

Job description

Baptist Memorial Health Care Corporation is seeking an on-site Help Desk Technician in Memphis, TN to provide initial technical support for employees via phone, email, and messaging. You will troubleshoot software and hardware issues across laptops, desktops, tablets, and smartphones, and log support tickets for tracking.

Complex issues will be escalated to second-level Technicians, with overtime and on-call as required.