On-Site IT Support Desk Technician - Corpus Christi

First Community Bank; Corpus Christi (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

First Community Bank in Corpus Christi, TX is seeking an IT Support Desk Technician to serve as the first contact for end-user technical issues across bank systems. This full-time, on-site role requires diagnosing hardware and software problems and escalating where needed.

You will answer calls, emails, and tickets; troubleshoot PCs and printers; visit branches as required; and support IT projects with the CIO.

Qualifications

• Experience as a service desk technician or similar support role.
• Strong troubleshooting and problem-solving abilities.
• Ability to escalate issues as needed.
• General knowledge of networking and operating systems.
• PC hardware and software experience.

Responsibilities

• Answer support phone calls, email and support tickets.
• Troubleshoot problems with PCs and software.
• Diagnose issues with printers, PCs and other hardware.
• Assist with managing ticket system.
• Provide reports of problems/outages to the CIO.
• Visit branches as scheduled or needed.
• Help setup community/bank events.
• Work after normal business hours as needed for projects, upgrades, problems. Support Desk after hours is on a rotating schedule.
• Maintain a positive attitude and be a team player.
• Other duties as assigned by the CIO.

Skills

Service desk experience

Troubleshooting skills

Issue escalation

Networking basics

Windows/macOS PCs

Job description

First Community Bank in Corpus Christi, TX is seeking an IT Support Desk Technician to serve as the first contact for end-user technical issues across bank systems. This full-time, on-site role requires diagnosing hardware and software problems and escalating where needed.

You will answer calls, emails, and tickets; troubleshoot PCs and printers; visit branches as required; and support IT projects with the CIO.