Help Desk Support Tier I - Fast, Friendly Tech Help

Beneficial HR; Corpus Christi, Northern (TX, KY); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Straight Edge Technology in Corpus Christi is seeking a Help Desk Support, Tier I to provide first-line analysis and technical help desk support focusing on phone and email interactions. You will engage with users, escalate when needed, and document issues using Autotask.

Ideal candidates have 1–3 years of customer service or technical support experience and a High School Diploma; A+ or MCP certifications are beneficial.

Qualifications

• 1–3 years of relevant customer service (Phone or Email) and/or technical experience.

Responsibilities

• Provide first level analysis and technical help desk support with a focus on phone and email support.
• Escalate issues to Tier 2 or Tier 3 as needed.
• Accurately document and report problems using the Autotask ticketing system.
• Take ownership of issues until resolution and keep customers informed.
• Limited account management and provisioning for internal systems.
• Assist on technical projects requiring teamwork.

Skills

Customer service

Phone support

Email support

Technical support

Account provisioning

Hardware troubleshooting

Software troubleshooting

Windows troubleshooting

Education

High School Diploma

A+ Certification

Microsoft Certified Professional (MCP)

Tools

Autotask

Job description

Straight Edge Technology in Corpus Christi is seeking a Help Desk Support, Tier I to provide first-line analysis and technical help desk support focusing on phone and email interactions. You will engage with users, escalate when needed, and document issues using Autotask.

Ideal candidates have 1–3 years of customer service or technical support experience and a High School Diploma; A+ or MCP certifications are beneficial.